Querying Information about Each Skill Queue in a Specified VDN
Description
This interface is invoked to query information about each skill queue in a specified VDN.
Interface Method
The request method must be set to POST. This interface supports only the POST method.
Request URL
https://ip:port/rest/cmsapp/v1/openapi/configures/skills
In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.
Request Description
No. |
Parameter |
Value Type |
Mandatory |
Description |
---|---|---|---|---|
1 |
Content-Type |
String |
Yes |
The value is fixed to application/json; charset=UTF-8. |
2 |
Authorization |
String |
Yes |
For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication. |
No. |
Parameter |
Value Type |
Mandatory |
Description |
---|---|---|---|---|
1 |
ccId |
Integer |
Yes |
ID of a call center. The value ranges from 1 to 65535. |
2 |
vdn |
Integer |
Yes |
ID of a VDN. The value ranges from 1 to 5000. |
Response Message
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
1 |
resultCode |
String |
Query result. The options are as follows:
For details about the failure causes, see Error Code Reference. |
2 |
resultDesc |
Array |
Object array in the returned result after a successful query. For details about the parameters of this object in the array, see Table 4. |
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
2.1 |
id |
Integer |
Skill queue ID. |
2.2 |
mediaType |
Integer |
Media type. For details, see Table 1. |
2.3 |
name |
String |
Skill queue description. |
Message Example
- Request header
Content-Type: application/json;charset=UTF-8 Authorization: ******************
- Request parameters
{ "queryParam":{ "ccId":1, "vdn":1 } }
- Response parameters
{ "resultCode": "0100000", "resultDesc": [ {"id": 1, "mediaType": 1, "name": "text chat 1"}, {"id": 10, "mediaType": 1, "name": "text chat 2"} ] }
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