Introduction

This document provides the web client API reference of the intelligent customer service system (AICC) for third-party developers to integrate the multimedia chat function of the AICC into web applications on PCs. By reading this document, developers can learn about how an agent communicates with a customer in the AICC.

This document describes the APIs (including the function description and invoking sequence) required for accessing the AICC and how to optimize customer interaction experience. This document provides detailed description of request parameters and response data and sample packets for each API provided by the AICC to help developers quickly understand and implement API invocation. This document provides not only a technical guide, but a bridge between third-party developers and the AICC to ensure that developers can efficiently and accurately implement required functions and better serve customers. By reading this document, developers can:

• Understand the basic process of online chat between an agent and a customer in the AICC.
• Understand the functions of each API and the role of each API in the business process.
• Follow best practices to effectively invoke and manage APIs.