Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ Returning from IVR
Updated on 2023-09-27 GMT+08:00
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Returning from IVR

  • Identifier

    AgentEvent_ReturnFromIvr

  • Function

    In the audio and video call transfer scenario, an agent invokes the transfer interface, selects the IVR as a transfer device, and sets the transfer mode to the hang-up transfer mode. When the call is transferred from the IVR to the agent, the agent receives the event indicating that the call is successfully transferred from the IVR.

  • Additional information

    content: ID of the call in text format.

  • Example

    {"message":"","retcode":"0","event":{"eventType":"AgentEvent_ReturnFromIvr","workNo":"108","content":"1529571145-1187"}}}