Help Center/ Customer Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ Notifying the Transfer Success Result
Updated on 2025-03-31 GMT+08:00
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Notifying the Transfer Success Result

  • Identifier

    AgentEvent_SuccTransResult

  • Function

    In the voice/video call or text chat transfer scenario, when an agent successfully invokes the transfer interface to transfer a call or chat, the agent receives this event, indicating that the interface is successfully invoked.

  • Additional information

    callId indicates the unique ID of the call.

    result indicates the success transfer result. The value 0 indicates success and other values indicate failure.

  • Example

    {"message":"","retcode":"0","event":{"eventType":"AgentEvent_SuccTransResult","workNo":"20011","content":{"result":1,"callId":"1477467960-16777237"}}}