Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ User Exiting a Call
Updated on 2023-09-27 GMT+08:00
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User Exiting a Call

  • Identifier:

    AgentEvent_Customer_Release

  • Function:

    This event indicates that a user exits a call with the specified callId.

  • Additional information:

    callid: call ID

    number: phone number of the party who releases the call

  • Example:

    {"message":"", "retcode":"0", "event":{"eventType":"AgentEvent_Customer_Release", "workNo":"49999", "content":{"callid":"1456404171-43", "number":"70093"}}}