Change History
Issue 24 (2025-06-30)
This issue is released with AICC 25.200.0.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
Modified |
The optional field recordFormat is added. |
|
|
2 |
Setting the Number of Concurrent Agent Sessions: setcallnumsbymediatype |
New |
The interface for setting the number of agent sessions is added. |
|
3 |
New |
Events are added. |
|
|
4 |
Modified |
The request parameter signInMode is added. |
|
|
5 |
Modified |
The request parameter signInMode is added. |
|
|
6 |
Synchronizing the Agent Status and Call Information When the Agent Page Is Refreshed |
Modified |
The response parameter signInMode is added. |
|
7 |
This interface contains the agentid, workno, and workNo parameters. |
Modified |
The value ranges of agentid, workno, and workNo are changed to 101–999999. |
|
8 |
Modified |
|
|
|
9 |
Modified |
|
|
|
10 |
New |
This interface is added. The error code 200-040 is added. |
Issue 23 (2025-03-31)
This issue is released with AICC 25.100.0.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
- |
New |
The following CC-Gateway error codes are added:
|
|
2 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/callout |
Modified |
The uuiData parameter is added. |
Issue 22 (2025-01-15)
This issue is released with AICC 24.400.0.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/recordplay/{agentid}/playrelocation |
New |
|
|
2 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid} |
Modified |
|
|
3 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/forcelogin |
||
|
4 |
https://IP address:Port number/agentgateway/resource/calldata/{agentid}/getNetCallId/{callid} |
New |
This interface is added. |
|
5 |
https://IP address:Port number/agentgateway/resource/agentgroup/{agentid}/agentbyskill/{skillid} |
Modified |
The following response parameters are added:
|
|
6 |
https://IP address:Port number/agentgateway/resource/agentgroup/{agentid}/agentbyworkno/{workno} |
||
|
7 |
https://IP address:Port number/agentgateway/resource/agentgroup/{agentid}/allonlineagents |
Issue 21 (2024-09-30)
This issue is released with AICC 24.300.0.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/callinnerskill |
New |
This interface is added. |
|
2 |
https://IP address:Port number/agentgateway/resource/agentgroup/{agentid}/agentbyskill/{skillid} |
Modified |
The agentLimit and agentStatus parameters are added to the message body. |
|
3 |
- |
Modified |
CC-Gateway error code. Add the following: 100-019 |
Issue 20 (2024-06-30)
This issue is released with AICC 24.200.0.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/transfer |
Modified |
The verification of the address parameter is modified so only digits are allowed. |
|
2 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/callout |
Modified |
The request parameter userVideoDirection is added. |
|
3 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/mediaswitch |
Modified |
The request parameter videoDirection is added. |
Issue 19 (2024-03-30)
This issue is released with AICC 24.100.0 and has no changes.
Issue 18 (2024-01-30)
This issue is released with AICC 23.400.0.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/qualitycontrol/{agentid}/intercept/{workNo}/{callId} |
New |
The interface for intercepting a specified call is added. |
Issue 17 (2023-10-30)
This issue is released with AICC 23.300.0 and has no changes.
Issue 16 (2023-07-30)
This issue is released with AICC 23.200.0 and has no changes.
Issue 15 (2023-04-30)
This issue is released with AICC 23.100.0 and has no changes.
Issue 14 (2023-01-30)
This issue is released with AICC 22.200.0.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/setcustomstate?customstate={customstate} |
New |
The interface for an agent to customize status is added. |
|
2 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/cancelcustomstate |
New |
The interface for an agent to cancel status customization is added. |
|
3 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/querycustomstate |
New |
The interface for an agent to query customized status is added. |
|
4 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/transfer |
Modified |
The request parameter skillId is added. |
|
5 |
https://IP address:Port number/agentgateway/resource/mediacall/{agentid}/transfer |
Modified |
The request parameter skillId is added. |
|
6 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/thirdPartyConfTransmitNum |
New |
The interface for passing numbers in a conference is added. |
|
7 |
https://IP address:Port number/agentgateway/resource/mediacall/{agentid}/sendmessage |
Modified |
The restrictions on the data parameter are modified. |
Issue 13 (2022-07-30)
This issue is released with AICC 22.100.0.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/transfer |
Modified |
The system access code is added for the transfer type. |
|
2 |
https://IP address:Port number/agentgateway/resource/mediacall/{agentid}/transfer |
Modified |
The system access code is added for the transfer type. |
|
3 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/logininfo |
New |
The interface for obtaining token information is added. |
|
4 |
https://IP address:Port number/agentgateway/resource/mediacall/{agentid}/getconnectinfo |
New |
The interface for obtaining access information is added. |
|
5 |
https://IP address:Port number/agentgateway/resource/mediacall/{agentid}/imagecapture |
New |
The screenshot interface is added. |
Issue 12 (2022-01-30)
This issue is released with AICC 8.17.0.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
- |
Modified |
The "Error Code" section and CTI error code table are added. |
|
2 |
https://IP address:Port number/agentgateway/resource/recordplay/{agentid}/netplay |
New |
Network call recording playback. |
|
3 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid} |
Modified |
The phone linkage logic is added to the sign-in interface. |
|
4 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/forcelogin |
Modified |
The phone linkage logic is added to the forcible sign-in interface. |
|
5 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/resetskill/{autoflag}?skillid={skillid}&phonelinkage={phonelinkage} |
Modified |
The phone linkage logic is added to reset skill queues. |
|
6 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/answer?{callid=XXXX} |
Modified |
The phone linkage logic is added to the call answering interface. |
|
7 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/phonepickup |
New |
Physical phone off-hook interface. |
|
8 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/phonehangup |
New |
Physical phone call rejection interface. |
|
9 |
https://IP address:Port number/agentgateway/resource/calldata/{agentid}/statisticsEx |
New |
Extended interface for querying call information. |
Issue 11 (2021-10-15)
This issue is released with AICC 8.16.0.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/saybusy?reason={reason}&prolong={false} |
Modified |
Busy agents can set the states to busy again, and the prolong URL parameter is added. |
|
2 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/rest/{time}/{restcause}?prolong={false} |
Modified |
Rest agents can set the states to rest again, and the prolong URL parameter is added. |
|
3 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/innerhelp |
Modified |
A three-party help call can be unheld, and the holdflag parameter is added. |
|
4 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/transfer |
Modified |
A call can be unheld during release-after-three-way-talk forwarding, and the holdflag parameter is added. |
Issue 10 (2021-08-23)
This issue is released with AICC 8.15.1.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/snatchpickup?destWorkNo={destWorkNo} |
New |
The interface for picking up a call for other agents is added. |
|
2 |
https://IP address:Port number/agentgateway/resource/calldata/{agentid}/callinfo?isNoContainLastCall={isNoContainLastCall} |
Modified |
The call track extended attribute is added to the return value. |
|
3 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/reject |
New |
The interface for rejecting an inbound call is added. |
Issue 09 (2021-06-30)
This issue is released with AICC 8.15.0.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/recordfile/{agentid}/recordfiledownloadEx?callId= xxx&hwFileName=1 |
New |
The extended interface for downloading recording files is added. |
|
2 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/requestagentconf |
New |
The interface for applying for an agent conference is added. |
|
3 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/answeragentconf |
New |
This interface is used by an agent to answer a conference call. |
|
4 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/rejectagentconf |
New |
This interface is used by an agent to reject a conference call. |
|
5 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/requestleaveagentconf |
New |
This interface is used by an agent to leave a conference. |
|
6 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/releaseagentconf |
New |
This interface is used to release an agent conference. |
|
7 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/holdparticipant |
New |
This interface is used to hold a participant. |
|
8 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/unholdparticipant |
New |
This interface is used to unhold a participant. |
|
9 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/prolongtime |
New |
This interface is used by a chairperson to apply for extending a conference. |
|
10 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/applytoshiftpresident |
New |
This interface is used to transfer the chairperson permission. |
|
11 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/batchaddparticipant |
New |
This interface is used to invite participants in batches. |
|
12 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/batchremoveparticipant |
New |
This interface is used to delete participants in batches. |
|
13 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/changeparticipantmode |
New |
This interface is used to modify participant attributes. |
|
14 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/playvoicetoconf |
New |
This interface is used to play agent conference announcements. |
|
15 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/stopvoicetoconf |
New |
This interface is used to stop playing agent conference announcements. |
|
16 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/playvoicetoparticipant |
New |
This interface is used to play announcements for agent conference channels. |
|
17 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/stopvoicetoparticipant |
New |
This interface is used to stop playing announcements for agent conference channels. |
|
18 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/modifyconfresource |
New |
This interface is used to change the number of participants. |
|
19 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/queryconfinfos |
New |
This interface is used to query conference information in batches. |
|
20 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/querycallidonparticipant |
New |
This interface is used to query participant call IDs. |
|
21 |
https://IP address:Port number/agentgateway/resource/agentconf/{agentid}/queryvdnconfid |
New |
This interface is used to query an ongoing conference ID in the VCC. |
|
22 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/callinner |
Modified |
The description of the mediaability parameter is modified. |
Issue 08 (2021-03-31)
This issue is released with AICC 8.14.0. The following interfaces are modified.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid} |
Modified |
The value 3 is added for the request parameter status to support sign-in in busy state. |
|
2 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/forcelogin |
Modified |
The value 3 is added for the request parameter status to support sign-in in busy state. |
|
3 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/loginex |
Modified |
The value 3 is added for the request parameter status to support sign-in in busy state. |
|
4 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/previewCallout |
New |
The interface for making a previewed outbound call is added. |
|
5 |
https://IP address:Port number/agentgateway/resource/agentgroup/{agentid}/allonlineagents |
New |
The interface for querying all online agents is added. |
|
6 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/requestcall/ {callid}/{skilltype}?skillId={skillId} |
New |
The interface for requesting a specified call is added. |
Issue 07 (2020-12-30)
This issue is released with AICC 8.13.0. The following interfaces are modified.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/mediaswitch?mediaType=3 |
New |
This interface is used to support the switch between voice and video calls. |
|
2 |
https://IP address:Port number/agentgateway/resource/calldata/{agentid}/holdlistex/{workno} |
New |
This interface is used by an inspector to query all calls placed on hold by a specified agent. |
|
3 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid} |
Modified |
This interface is used to carry business employee IDs during sign-in. |
|
4 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/forcelogin |
Modified |
This interface is used to carry business employee IDs during sign-in. |
|
5 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/adjustvideomode |
New |
This interface is used to control the image display of a three-party video call. |
|
6 |
https://IP address:Port number/agentgateway/resource/recordplay/{agentid}/record |
New |
This interface is used to start recording. |
|
7 |
https://IP address:Port number/agentgateway/resource/recordplay/{agentid}/stoprecord |
New |
This interface is used to stop recording. |
|
8 |
https://IP address:Port number/agentgateway/resource/recordfile/{agentid}/videofiledownloadEx?recordId=xxx?locationId=xxx |
New |
This extended interface is used to download video files. |
Issue 06 (2020-09-30)
This issue is released with AICC 8.12.0. The following interfaces are modified.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/recordfile/{agentid}/videofiledownload?conferenceId=xxx&recordId=xxx&fileType=xxx |
New |
This interface is used to download video files. |
|
2 |
https://IP address:Port number/agentgateway/resource/calldata/{agentid}/setcalldataex |
Modified |
The allowed call-associated data size is 16 KB. |
|
3 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/confjoin |
Modified |
The allowed call-associated data size is 16 KB. |
|
4 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/callout |
Modified |
The allowed call-associated data size is 16 KB. |
|
5 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/transfer |
Modified |
The allowed call-associated data size is 16 KB. |
|
6 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/callinner |
Modified |
The allowed call-associated data size is 16 KB. |
|
7 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/innerhelp |
Modified |
The allowed call-associated data size is 16 KB. |
|
8 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/mediaswitch?mediaType=3 |
New |
A video agent can switch a voice call to a video call. |
Issue 05 (2020-06-10)
This issue is released with AICC 8.11.0. The following interfaces are modified.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/saybusy?reason={reason} |
Modified |
The cause code that shows busy is added. |
|
2 |
https://IP address:Port number/agentgateway/resource/recordplay/{agentid}/startrecordscreen |
New |
This interface is used to start screen recording. |
|
3 |
https://IP address:Port number/agentgateway/resource/recordplay/{agentid}/stoprecordscreen |
New |
This interface is used to stop screen recording. |
|
4 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid} |
Modified |
The remaining validity period of an agent password is added to the result returned by the interface. |
|
5 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/forcelogin |
Modified |
The remaining validity period of an agent password is added to the result returned by the interface. |
|
6 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/loginex |
Modified |
The remaining validity period of an agent password is added to the result returned by the interface. |
Issue 04 (2020-06-10)
This issue is released with AICC 8.10.0. The following interfaces are modified.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/calldata/{agentid}/callinfo?isNoContainLastCall={isNoContainLastCall} |
New |
This interface is used to query call information. |
|
2 |
All interfaces |
Modified |
Added the description about whether these interfaces support the video capability. Unless otherwise specified, all interfaces support voice and video capabilities. |
|
3 |
https://IP address:Port number/agentgateway/resource/calldata/{agentid}/waitcallinfo/{skillid} |
New |
This interface is used to query Information about waiting calls in a specified skill queue. |
|
4 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/transfer |
Modified |
When a call is transferred to an external number, the maximum value of mediaability is changed to 2. |
|
5 |
https://IP address:Port number/agentgateway/resource/onlineagent/{agentid}/sendnoteletex |
New |
This interface is used to send notes. |
Issue 03 (2020-01-22)
This issue is released with AICC 8.9.0. The following interfaces are modified.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/connecthold/{callid} |
New |
This interface is used to hold a connection. |
|
2 |
https://IP address:Port number/agentgateway/resource/qualitycontrol/{agentid}/requestwhisperagent?whisperagentid={whisperagentid} |
New |
This interface is used to request a whisper. |
|
3 |
https://IP address:Port number/agentgateway/resource/qualitycontrol/{agentid}/requeststopwhisperagent?whisperagentid={whisperagentid} |
New |
This interface is used to stop whispering. |
|
4 |
https://IP address:Port number/agentgateway/resource/qualitycontrol/{agentid}/requestswitchinsertwhisperagent?whisperagentid={whisperagentid}&switchtype={switchtype} |
New |
This interface is used to switch the listening, insertion, and whisper operations. |
Issue 02 (2019-07-03)
This issue is released with AICC 8.8.0. The following interfaces are modified.
|
No. |
Interface |
Type |
Remarks |
|---|---|---|---|
|
1 |
https://IP address:Port number/agentgateway/resource/mediacall/{agentid}/transfer |
New |
This is a multimedia transfer interface. |
|
2 |
https://IP address:Port number/agentgateway/resource/mediacall/{agentid}/sendmessage |
New |
This interface is used to send multimedia messages. |
|
3 |
https://IP address:Port number/agentgateway/resource/mediacall/{agentid}/setcallnums |
New |
This interface is used to set the number of multimedia sessions. |
|
4 |
https://IP address:Port number/agentgateway/resource/recordfile/{agentid}?recordId= xxx&filetype=1 |
New |
This interface is used to download recordings. |
|
5 |
https://IP address:Port number/agentgateway/resource/queuedevice/{agentid}/ivrinfo |
New |
This interface is used to query the IVR Information of a VCC. |
|
6 |
https://IP address:Port number/agentgateway/resource/voicecall/{agentid}/answer?{callid=XXXX} |
Modified |
The call ID can be carried in the manual answer message. |
Issue 01 (2019-04-10)
This issue is the first official release.
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