Help Center/ Customer Engagement Center/ API Reference/ Agent Operation Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ Offline Callback Event
Updated on 2025-11-13 GMT+08:00
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Offline Callback Event

  • Identifier

    AgentEvent_Offline_Queue_Call

  • Function

    In the offline callback scenario, the agent framework can determine whether an inbound voice call is an offline queuing callback based on agent events and obtain the offline queuing time from the channel-associated data.

  • Additional information
    • caller: inbound calling number.
    • orgCallId: original call ID, that is, the ID of the call that applies for offline queuing.
    • offlineData: offline call data.
  • Example 
    {
    "eventType": "AgentEvent_Offline_Queue_Call",
    "workNo": "330",
    "content": {
        "caller": "39440007",
        "orgCallId": "1745390610-945",
        "offlineData": ""
    }
}