Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing Inspections/ Managing AI Inspections (Self-Developed)/ Performing Text and Speech Analysis/ Configuring Text Analysis
Updated on 2023-10-12 GMT+08:00
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Configuring Text Analysis

You can enable text and speech analysis by setting the analysis interaction type, analysis percentage, and agents to be analyzed.

To enable text and speech analysis, you must set the analysis type (text, speech, or both) on the Text Analysis Configuration page and enable the text analysis feature.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Quality Management > Text Analysis Configuration.

    Figure 1 Text Analysis Configuration page

  2. Select an interaction type. The options are Text type, voice type, and Text type, voice type.
  3. Set the analysis percentage to a number ranging from 0 to 100. If this parameter is not set, the default value 100 is used. The backend determines whether to enable text and speech analysis based on the analysis percentage.
  4. Set the agents to be analyzed. Click +. On the Select Agent page that is displayed, select agents.

    Figure 2 Select Agent page

  5. Click OK to save the text analysis configuration.