Withdrawing Agent Messages

When an agent has an online chat with a customer, the agent can recall the message that has been sent.

Only the web channel supports message recall.

Only messages within 2 minutes can be recalled.

On the agent side, right-click a message and choose Retract from the shortcut menu.

Figure 1 Withdrawing a message

After a message is recalled, the following information is displayed.

Figure 2 Agent page

Parent topic: Processing Multimedia Chat Businesses

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