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Voice and Video Services
Updated on 2025-11-07 GMT+08:00
Voice and Video Services
After a tenant administrator configures skill queues and called party routes and associates business accounts with agent IDs, agents can handle call businesses.
- Maintaining Tenant Space Skill Queues
After a VCC is added, the tenant administrator needs to maintain the skill queues and agent accounts of the VCC. - Configuring Called Routes
After receiving a call from a customer, the CTI routes the call to an IVR or agent based on the routing policies. To allow agents to answer calls, you need to configure called routes. - Associating an Allocated Agent ID with a Business Account and Skill Queue
After a tenant administrator allocates a business account and skill queue to an agent ID, the agent can handle voice and video call businesses. - Configuring the Agent Answering Mode
Parent topic: Enabling Manual Services
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