Enabling Manual Services

After the employee information of the VDN is configured, you can configure the service content.

• Voice and Video Services
  After a tenant administrator configures skill queues and called party routes and associates business accounts with agent IDs, agents can handle call businesses.
• Agent Workbench
  A tenant administrator can centrally manage agent workbench settings for agents to use during call business handling.
• Other Configurations
  A tenant administrator can optimize tenant space configurations to improve agent and customer experience.