Managing Customer Association Relationships

When a partner no longer provides products and services based on Huawei Cloud for a customer, the partner can disassociate from the customer and handle the disassociation request initiated by the customer.

Only the partner administrator can disassociate from the customer and handle the disassociation request initiated by the customer.
After a partner submits a disassociation request, the customer can access My Account > My Partner to handle the request. For details, see Handling a Disassociation Request Initiated by a Partner.

A partner or customer can initiate three disassociation requests within three months. They need to submit a service ticket or contact the customer service to initiate requests beyond the maximum allowed.
You cannot disassociate from a customer who is using an enterprise master account that has been associated with any independent accounting member.
If you need to disassociate from a customer whose account has been manually frozen, you need to unfreeze the customer account first.
You cannot disassociate from a customer if this customer has any valid reserved instance or partner support plan.
You cannot disassociate from a customer if this customer has any valid service support plan.
You cannot disassociate from a customer whose enterprise master account has unified accounting members with valid service support plans.

Access the Customer Management page.

a) Sign in to Huawei Cloud as a partner.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation bar, select Sales > Customers > Customer Management.
Locate the target customer and click More > Disassociate in the Operation column.
- You can click the eye icon next to a field to view or hide the complete content of the field. The content is hidden by default. For example, you can click the eye icon next to Customer Name/Account Name to show or hide the complete content of customer names.
- You can search for customers by whether the account is automatically frozen, association type, association time, customer name, customer account, customer ID, account manager name, month-to-date expenditure, resource expiration date, mobile number, budget usage, or customer tag.
If the account passes the check, select I understand the preceding statement and confirm to disassociate from the partner account, and click Disassociate.

If the account fails the check, handle the failed items as prompted. Then check the account again.
In the displayed dialog box, enter the reason for the request and click OK.
The system displays a message indicating that the request for disassociating from the customer has been submitted. After your customer completes the processing, you will be notified of the processing result at the first time. Please wait.

Disassociation is a critical operation. You are advised to enable the verification code function to enhance account security. For details about how to enable verification code function, see Managing Basic Information.

Viewing Association Records and Handling Disassociation Requests

Access the Customer Management page.

a) Sign in to Huawei Cloud as a partner.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation bar, select Sales > Customers > Customer Management.
Click Manage Association Records.
On the displayed page, you can query the association and disassociation records.

Click Agree or Reject in the Operation column.

Handling disassociation requests initiated by a customer is a sensitive operation. You are advised to enable the verification code verification function to improve account security. For details about how to enable verification code function, see Managing Basic Information.