Help Center/ Billing Center/ User Guide/ Orders/ Unsubscriptions/ Unsubscribing from Inactive Resources
Updated on 2025-02-24 GMT+08:00
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Unsubscribing from Inactive Resources

When purchasing a resource package, you can specify an effective time. The resource packages which have not taken effect yet, called inactive resources, can be unsubscribed from. In an unsubscription from an inactive resource, no handling fees are charged and the used cash coupons are returned.

Your request for unsubscribing from an order of more than $1000 USD needs to be reviewed by your account manager. If your account manager does not review it within 24 hours, your request will be approved automatically. For more details, see Precautions When You Unsubscribe from Resources Over $1000 USD.

Scenarios When These Resources Cannot Be Unsubscribed From

You cannot unsubscribe from inactive resources when any of the following conditions exists.

  • Other transactions for the resource are in progress.
  • The subscription was part of any promotional events and invoices were issued (issued from KooGallery cloud services or issued to partners).
  • Your account or a specific resource was frozen for legal management.

Procedure

  1. Enter the Unsubscriptions page.
  2. Choose Unsubscribe from Inactive Resources > Unsubscription Allowed.
  3. Unsubscribe from a single inactive instance or instances in a batch based on the actual requirements.

    You can search for instances by instance name, order number, or instance ID, or find instances by product type or region. You can also filter instances by enterprise project if you have enabled the enterprise project management function.

    • Single unsubscription: Click Unsubscribe from Resource in the Operation column for the instance which you want to unsubscribe from.

    • Batch unsubscription: Select the target instances and click Batch Unsubscribe on top of the list.

  4. View the unsubscription information and refunds. Select the unsubscription reason, and click Confirm.

Parent topic: Unsubscriptions