Arrears

Arrears Reason

Your account falls into arrears anytime your configured payment method is unable to pay for the used resources on the pay-per-use basis.

Arrears Impact

• Pay-per-use

  If your account is insufficient to pay your amount due, your account goes into arrears, After you top up your account, Huawei Cloud will bill you for expenditures generated by the resources during the grace period. You can view the expenditures on the Overview page of the Billing Center.

  If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on these resources.

  After the retention period ends, the NAT gateways will be released, and that data cannot be restored.

  Figure 1 Lifecycle of a pay-per-use NAT gateway
  

For details about the grace period and retention period, see What Is a Grace Period of Huawei Cloud? How Long Is It? and What Is a Retention Period of Huawei Cloud? How Long Is It?

Avoiding and Handling Arrears

• Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account (Prepaid Direct Customers).
• To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, anytime an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.
• If your account is in arrears, address the issue in a timely manner.