Managing Service Tickets

Partner and its customers

A customer or partner creates a HUAWEI CLOUD service ticket on the partner sales platform. The partner sales platform forwards the service ticket to the HUAWEI CLOUD after-sales service team. When a customer or partner submits a service ticket, the customer or partner needs to enter the required information based on a template.
A customer or partner can query all the HUAWEI CLOUD service tickets or details of a HUAWEI CLOUD service ticket submitted by itself on the partner sales platform.
A customer or partner can perform operations on a service ticket submitted by itself, such as urging, deleting, closing, and canceling the service ticket. In addition, they can add messages on the service ticket details page, for example, adding confidential information, providing information required for the customer service handling the service ticket, or asking about the service ticket handling progress.

API	API Definition
Creating a service ticket	https://support.huaweicloud.com/intl/en-us/api-ticket/ticket_api_10001.html
Querying templates	https://support.huaweicloud.com/intl/en-us/api-ticket/ticket_api_10011.html
Querying service ticket list	https://support.huaweicloud.com/intl/en-us/api-ticket/ticket_api_10002.html
Querying service ticket details	https://support.huaweicloud.com/intl/en-us/api-ticket/ticket_api_10003.html
Performing operations on a service ticket	https://support.huaweicloud.com/intl/en-us/api-ticket/ticket_api_10009.html
Adding messages	https://support.huaweicloud.com/intl/en-us/api-ticket/ticket_api_10007.html