Service Evaluation

Updated on 2022-09-19 GMT+08:00

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Function Description

After the service ticket processing is complete, users can evaluate the service and submit comments.

URI

POST /v1.0/servicerequest/case/evaluation

Request

Request Parameters

**Table 1** Request parameters
Parameter	Mandatory	Type	Value Range	Description
caseId	Yes	String	32	Specifies the service ticket ID. See Querying Service Ticket List to get the ID.
judgment	No	String	400	Indicates the service ticket evaluation content.
satisfactionList	Yes	List<Satisfaction>	-	Specifies the service ticket satisfaction information. For details, see Table 2.

**Table 2** satisfactionList field data structure
Parameter	Mandatory	Type	Value Range	Description
satisfactionId	Yes	Integer	-	Specifies the satisfaction ID. 1: Satisfaction on timeliness 3: Satisfaction on handling result
satisfactionValue	Yes	Integer	-	Specifies the satisfaction value. The value is 1 to 5. 5 means "satisfactory".

Request Example

{
    "caseId": "TT201801010000",
    "judgment": "test",
    "satisfactionList": [
        {
            "satisfactionId": 1,
            "satisfactionValue": 5
        },
        {
            "satisfactionId": 3,
            "satisfactionValue": 4
        }
    ]
}

Response Message

None

Status Code

For details about status codes, see Status Codes.

Error Code

For details about error codes, see Historical Error Codes.

Parent topic: Historical APIs

Previous topic: Adding a Message

Next topic: Service Ticket Operations

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