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- Service Overview
- User Guide
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API Reference
- Before You Start
- API Overview
- Calling APIs
- Application Examples
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API v2 (Recommended)
- Agreement Management
- Attachment Management
- Service Ticket Management
- Service Ticket Permission Management
- Attachment Management
- Authorization Management
- Service Ticket Quota Management
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Basic Ticket Configuration Query
- Querying Country/Region Code
- Querying Problem Type List
- Querying Additional Parameters
- Querying Problem Type Template
- Querying Service Ticket Category List
- Querying Product Type List
- Querying Region List
- Service Ticket Satisfaction Category List
- Querying Problem Severity List
- Querying Service Ticket Limits (Such As Limited CCs in an Email)
- Label Management
- Ticket Message Management
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Ticket Query
- Querying Agency Information
- Querying Partner Service Ticket Permissions
- Statistics of Service Tickets in Various Statuses
- Querying Service Ticket Details
- Querying Service Ticket Operation Logs
- Querying Service Ticket CC
- Querying Service Ticket Status
- Querying Associated Partner Service Information
- Querying Service Ticket List Interface
- Querying Sub-User Information
- Management of Associated Tickets
- Verification Code Management
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Historical APIs
- Creating a Service Ticket
- Querying Service Ticket List
- Querying Service Ticket Details
- Uploading an Attachment
- Downloading an Attachment
- Deleting an Attachment
- Adding a Message
- Service Evaluation
- Service Ticket Operations
- Querying Service Ticket Related Product
- Querying Service Ticket Problem Type
- Querying Templates
- Querying Regions
- Appendix
- Change History
- General Reference
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API Overview
The OSM open APIs to partners who operate HUAWEI CLOUD services so that the partners' systems can submit service tickets to HUAWEI CLOUD after-sales service team who can assist them in solving problems.
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When submitting a service ticket, users can select the product type related to their problem. |
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Users can select the problem type when creating a service ticket. |
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When submitting a service ticket, users need to enter the required information based on a template. |
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When submitting a service ticket, users who have purchased a support plan can query the problem severity based on the support plan level. |
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When submitting a service ticket, users can select the region. |
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Users can submit a service ticket when encountering problems or in need of help during use of HUAWEI CLOUD products. |
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Users query the list of submitted HUAWEI CLOUD service tickets. |
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Users query details of a submitted HUAWEI CLOUD service ticket. |
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Users can upload attachments such as screenshots when submitting a service ticket. |
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Users can download and view the uploaded attachments in the service ticket details. |
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Before creating a service ticket or adding a message, users can delete the attachments that are incorrectly uploaded and upload new attachments. |
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Users can add messages on the service ticket details page, for example, adding confidential information, providing information required for the customer service to handle the problem, or asking about the service ticket handling progress. |
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Users can query messages on the ticket details page. |
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When a user closes a service ticket, satisfaction metrics are displayed for service evaluation. |
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After the service ticket processing is complete, users can evaluate the service and submit comments. |
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Users can perform some operations on service tickets, such as urging, deleting, closing, and canceling service tickets. |
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