Handling a Case
Description
This interface is used by a case owner or an administrator to handle a case. During case handling, internal records, emails, and instant messages can be sent.
Method
POST
URI
https://Domain name/service/AICC__Case/1.0.0/openapi/case/process (For example, the domain name is service.besclouds.com.)
Request Description
No. |
Parameter |
Type |
Mandatory or Not |
Description |
---|---|---|---|---|
1 |
Content-Type |
String |
Yes |
Request body type, which is JSON |
2 |
access-token |
String |
Yes |
Token for a user to access a tenant space. For details, see 2. |
No. |
Parameter |
Type |
Length (Bytes) |
Mandatory or Not |
Description |
---|---|---|---|---|---|
1 |
caseId |
String |
20 |
Yes |
Case ID |
2 |
processInfo |
ProcessInfo |
- |
Yes |
Handling information. For details about the parameters of this object, see Table 3. |
3 |
creatorId |
String |
20 |
Yes |
Creator ID |
No. |
Parameter |
Type |
Length (Bytes) |
Mandatory or Not |
Description |
---|---|---|---|---|---|
1 |
type |
String |
- |
Yes |
Handling type dataType: SingleSelect Value range: 0. Iternal 1. Email 2. SMS |
2 |
title |
String |
128 |
Yes |
Title |
3 |
description |
String |
20,000 |
Yes |
Handling description |
4 |
from |
String |
20 |
No |
Sender ID |
5 |
fromName |
String |
80 |
No |
Sender name |
6 |
toAddress |
String |
2000 |
No |
Recipient's email address |
7 |
creatorId |
String |
20 |
No |
Handler ID |

If the case type involved in the case handling is associated with a customized case template, extended fields in the case template can be added to the request body.
Response Description
- Status code: 200
None
Example
Scenario: Handle a case.
URL: https://Domain name/service/AICC__Case/1.0.0/openapi/case/process
- Request header
{ "Content-Type": "application/json", "access-token": "0000000000************7bm63KsRmEztTvyA=" }
- Request body
{ "caseId": "c6m80000013ByxfHLVxo", "creatorId": "10gg000000sLj1ytR70C", "processInfo": { "type": "Iternal", "title": "123", "description": "456", "attachment": "" } }
- Response header
{ "connection": "keep-alive", "Content-Length": "16", "Content-Type": "application/json%3Bcharset=UTF-8"}
- Response parameters
{"resCode": "0","resMsg": "Success"}
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