Updating Agent Names
This interface supports only the scenario where the CC-CMS is independently deployed.
Scenario
This interface is invoked to update an agent name.
Interface Method
The request method must be set to POST. This interface supports only the POST method.
Request URL
https://ip:port/rest/cmsapp/v1/openapi/qcrelationconf/updateagentgroup
In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.
Request Description
No. |
Parameter |
Type |
Mandatory |
Description |
---|---|---|---|---|
1 |
Content-Type |
String |
Yes |
The value is fixed at application/json; charset=UTF-8. |
2 |
Authorization |
String |
Yes |
For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication. |
Parameter |
Type |
Mandatory |
Description |
---|---|---|---|
ccId |
Integer |
No |
Call center ID. The value ranges from 1 to 65535.
|
vdnId |
Integer |
Yes |
ID of a virtual call center. The value ranges from 1 to 5000. |
agentId |
Integer |
Yes |
Agent ID. The name of the VDN administrator cannot be changed, that is, the agent ID of the VDN administrator cannot be transferred. The value ranges from 0 to 99999. |
agentName |
String |
Yes |
Agent name. (The value cannot contain invalid characters.) |
Response Message
Parameter |
Type |
Description |
---|---|---|
message |
String |
Description. |
retcode |
String |
Error code. The options are as follows: 0: success 1: failure |
result |
object |
Object in the returned result after an agent is successfully added to a user group. For details about the parameters of this object, see Table 4. |
Message Example
- Request header
Content-Type: application/json;charset=UTF-8 Authorization: ******************
- Request parameters
{ "ccId":1, "vdnId":4, "agentId":667, "agentName":"Zhang San" }
- Response parameters
{ "result": { "agentId": "6667", "ccId": 1, "vdnId": 4, "agentName": "Li Si" }, "message": "success", "retcode": "0" }
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