Checking Whether an Agent Is Processing a Call

Scenario

This interface is invoked to check whether a specified agent is processing a call.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

Internal Encapsulation Interface

BMS interface: /ccbms/ws/monitor/siteagentinfobyagentids

Request URL

https://ip:port/rest/cmsapp/v1/openapi/calldata/isprocesscall

In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.

Request Description

Response Description

Message Example

• Request header

  Content-Type: application/json;charset=UTF-8
  Authorization: ******************

• Request parameters

  {
      "queryParam":
      {
          "ccId":1, 
          "vdn":1,
          "agentId":101
      }
  }

• Response parameters

  {
      "result": "0",
      "resultCode": "0100000",
      "resultDatas": false,
      "resultDesc": false
  }