Obtaining the Skill Queue Information of the Home VDN of an Agent
Prerequisites
- The agent has signed in.
Description
The interface is used to obtain the skill queue information of the home VDN of an agent that has signed in.
Interface Method
The request method must be set to GET. This interface supports only the GET method.
URI
https://ip:port/agentgateway/resource/queuedevice/{agentid}/agentvdnskill
In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.
No. |
Parameter |
Data Type |
Mandatory (Yes/No) |
Description |
---|---|---|---|---|
1 |
agentid |
string |
Yes |
Agent ID. The value ranges from 101 to 59999. |
Method Name in Logs
querySkillQueueOnAgentVDN
Request Description
- Message header
Table 2 Parameters in the request message header No.
Parameter
Value Type
Mandatory (Yes/No)
Description
1
Content-Type
string
Yes
Coding mode of the message body. The default value is application/json; charset=UTF-8.
2
Guid
string
Yes
GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).
Response Description
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
1 |
message |
string |
Description. |
2 |
retcode |
string |
Error code. The options are as follows: 0: success Other values: failure |
3 |
result |
array |
Indicates the return result of a successful query, that is, skill queue information. For details about the parameters of this object, see Table 4. |
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
3.1 |
name |
string |
Skill name. |
3.2 |
id |
int |
Skill ID. |
3.3 |
mediatype |
int |
Media type. The options are as follows:
|
3.4 |
serviceType |
int |
Indicates the ID of a service type. |
3.5 |
realFlag |
int |
1: real queue. 0: virtual queue. |
Triggered Event
- None
Error Code
- 100-006
- 100-007
- 600-005
Example
- Message header
Content-Type:application/json; charset=UTF-8 Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1
- Request parameter
- Response parameter
{ "message": "", "retcode": "0", "result": [ { "name": "voice", "id": 1, "mediatype": 5, "serviceType": 1, "realFlag": 1 }, { "name": "callback", "id": 2, "mediatype": 4, "serviceType": 1, "realFlag": 1 }, { "name": "webchat", "id": 3, "mediatype": 1, "serviceType": 1, "realFlag": 1 }, { "name": "email", "id": 4, "mediatype": 6, "serviceType": 3, "realFlag": 1 } ] }
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