Help Center/ Workspace/ FAQs/ FAQs for Administrators/ Identity Authentication and AD Configuration/ What If the Interconnection Between a Desktop and an AD Domain Failed?
Updated on 2026-05-11 GMT+08:00
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What If the Interconnection Between a Desktop and an AD Domain Failed?

  1. Check whether the information on the interconnection page is consistent with that on the local Windows AD server.

    • If yes, go to 2.
    • If no, modify the parameter values on the desktop interconnection page and try again. If the interconnection still fails, go to 2.

  2. Check whether the desktop and Windows AD are in the same VPC.

  3. Check whether the inbound security group rules of the Windows AD are correctly set.

  4. Perform the following operations to check whether the AD service is ready:

    After the operating system is started, the Active Directory domain controller needs to complete a series of complex background service initialization and data synchronization processes before it can provide full identity authentication and directory query services externally.

    1. On the menu bar of the cloud server, right-click Start and choose Run from the shortcut menu. Enter cmd in the displayed dialog box and press Enter.
    2. Run the following command to check whether the AD service is started properly:

      nltest /dsgetdc: Domain name (Enter the actual domain name.)

      If the information shown in the preceding figure is displayed, the AD service is ready.

    3. If the interconnection with the AD still fails, go to 5.

  5. Submit a service ticket for technical support.