Help Center/ Workspace/ User Guide (Administrators)/ Users/ Unlocking an Account
Updated on 2023-11-21 GMT+08:00
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Unlocking an Account

Scenarios

If the enterprise AD domain is not used and an account is locked due to five consecutive incorrect password inputs, the administrator can unlock the account on the console.

If the enterprise AD domain is used, you need to unlock the account on the AD server.

Procedure

  1. Log in to the management console.
  2. In the navigation pane, choose User Management > User.

    The User page is displayed.

  3. In the Operation column of the user to be unlocked, choose More > Unlock a User.

    The Unlock a User dialog box is displayed.

  4. Click OK.
Parent topic: Users