Help Center/ Workspace/ User Guide (Administrators)/ Users/ Unlocking an Account
Updated on 2025-08-07 GMT+08:00
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Unlocking an Account

Scenarios

If an enterprise AD domain is not used and an account is locked due to five consecutive incorrect password inputs, the administrator can unlock the account on the console.

  • If an enterprise AD domain is used, the administrator needs to unlock the account on the AD server.
  • Only locked accounts can be unlocked.

Procedure

  1. Log in to the console.
  2. In the navigation pane, choose Users > Users.

    The Users page is displayed.

  3. In the Operation column of the user to be unlocked, choose More > Unlock a User.

    The page for unlocking a user is displayed.

  4. Click OK.
Parent topic: Users