Help Center/ Workspace/ User Guide (Administrators)/ Users/ Creating a User
Updated on 2025-08-07 GMT+08:00
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Creating a User

Scenarios

This section describes how to add a user on the console and assign desktops to the user.

When the exiting AD domain is used, before creating a user, you need to create a user on the AD server.

Procedure

  1. Log in to the console.
  2. In the navigation pane, choose Users > Users.

    The Users page is displayed.

  3. Click Create User.

    The Create User page is displayed.

  4. Enter the user information, as shown in Table 1.

    Table 1 Creating a user

    Creating a User

    Parameter

    Operation

    User Activation
    • By users
      • You need to enter the username, email address, or mobile number. After the user is created, the system sends the user login information (access address, enterprise ID, username, and password) to the email address or mobile number.
    • By administrators
      • Enter the username and password. Keep the password secure.
      NOTE:
      1. If there is no AD, you need to enter the username and password.
      2. If there is an AD, you do not need to enter the password. The entered username must be the same as that on the Windows AD server.

    Select an activation method as required.

    By users > Manually
    • The username is used for user authentication during desktop login.

      Naming rules:

      • A name can contain 1 to 32 characters.
      • A digit-only name is allowed.
      • Only letters, digits, and three types of special characters (-_.) are allowed. The value must start with a letter or digit and cannot end with a period (.) or underscore (_).
      • This field cannot be left blank.
    • The email address is used to receive desktop provisioning emails and related notifications.

      Email address verification rules:

      • Enter a valid email address through system verification.
      • The value can contain a maximum of 64 characters.
    • The mobile number is used to receive SMS messages about desktop provisioning and related notifications.
      Mobile number verification rules:
      • [+][Country/Region code][Mobile number]
      • For a mobile number of your country/region, you can omit [+][Country/Region code] and directly enter the mobile number.
      • A mobile number can contain spaces, slashes (/), and hyphens (-).
    1. Set User Activation to By users.
    2. Set User Import to Manually.
    3. Set the username, enter the email address, mobile number, and description as required, and set the account expiration time.
    4. Select the required enterprise project from the Enterprise Project drop-down list.
    5. Click Add User.
      NOTE:

      Enter an email address or a mobile number, or both.

    By administrators > Manually
    • The username is used for user authentication during desktop login.

      Naming rules:

      • A name can contain 1 to 32 characters.
      • A digit-only name is allowed.
      • Only letters, digits, and three types of special characters (-_.) are allowed. The value must start with a letter or digit and cannot end with a period (.) or underscore (_).
      • This field cannot be left blank.
    • The initial password is authenticated when a user logs in to the desktop. Keep the initial password secure.
      • The password contains 8 to 32 characters.
      • The value can contain uppercase letters, lowercase letters, digits, and special characters !@$%^-_=+[{}]:,./?
      • The password cannot be the username or the reverse username.
    • The email address is used to receive desktop provisioning emails and related notifications.

      Email address verification rules:

      • Enter a valid email address through system verification.
      • The value can contain a maximum of 64 characters.
    • The mobile number is used to receive SMS messages about desktop provisioning and related notifications.
      Mobile number verification rules:
      • [+][Country/Region code][Mobile number]
      • For a mobile number of your country/region, you can omit [+][Country/Region code] and directly enter the mobile number.
      • A mobile number can contain spaces, slashes (/), and hyphens (-).
    1. Set User Activation to By administrators.
    2. Set User Import to Manually.
    3. Set the username and initial password, enter the mobile number, email address, and description as required, and set the account expiration time.
    NOTE:

    If the Windows AD is interconnected, you do not need to enter the password.

    1. Select the required enterprise project from the Enterprise Project drop-down list.
    2. Click Add User.

    By users > Batch
    • Upload all user information recorded in the table and create users in batches.
    1. Click Download Template on the right of Import user information to download the user list template.
    2. Enter the serial number, username, password (only for activation by administrators), email address, mobile phone country code, mobile number, expiration time, enterprise ID, and description in the template.
    3. Click Upload to upload the user list that has been filled in.
    4. Confirm the creation.
    NOTE:

    The size of the file to be uploaded cannot exceed 1 MB. A maximum of 200 records can be uploaded at a time. Only .xlsx and .xls files are supported.

    By administrators > Batch
    • Upload all user information recorded in the table and create users in batches.

Parent topic: Users