Support Plans
Support Plans
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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Training
- Support Channels
- Billing
- Change History
- Price Details
- User Guide
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FAQs
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General
- Can multiple cloud accounts share one support plan?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Which Regions Are Support Plans Available In?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
- Change History
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General
- General Reference
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Support Plan Sharing
Scenario
The enterprise master account with unified accounting shares one support plan with all its member accounts. Huawei Cloud provides consistent services for the same customer.
Sharing rules:
Each account can purchase only one support plan.
- For master and member accounts with unified accounting, the master account purchases a support plan and shares it with sub-accounts.
- For master and member accounts with independent accounting, the support plan needs to be purchased independently and cannot be shared.
- Associating the master and member accounts
The master account (unified accounting) creates its member accounts or invites member accounts for association.
- Inviting a member account
- If the invited account has not purchased a support plan, it can be associated with the master account without other operations.
- If the invited account has purchased a support plan, the account needs to unsubscribe the support plan before associating with the master account.
- Master account sharing settings:
The sharing support plan provides consistent services for the same customer. So, the sharing is enabled or disabled for all member accounts at the same time.
Procedure
- Log in to the Huawei Cloud management console and go to the Plan Details page.
- Click Enable Sharing.
Figure 1 Support Plan sharing
- Sharing result:
Figure 2 Sharing page
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