Support Plans
Support Plans
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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Training
- Support Channels
- Billing
- Change History
- Price Details
- User Guide
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FAQs
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General
- Can multiple cloud accounts share one support plan?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Which Regions Are Support Plans Available In?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
- Change History
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General
- General Reference
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Buying a Support Plan
Scenario
You are using a Basic support plan, and want to buy a Developer, Business, or Enterprise support plan to obtain better service response and service content.
Procedure
- Go to the Support Plans page.
- Click Buy Now.
Figure 1 Buy Now
- Go to the support plan purchase page, specify Specification and Duration, and click Buy Now.
Figure 2 Buy Now
- On the displayed page, select I have read and agree to the Support Plan Service Statement, and click Pay Now.
Figure 3 Pay Now
- On the payment confirmation page, select a payment method and click Pay.
Figure 4 Pay
- In the Identity Verification dialog box, select Mobile number or Email for authentication. Enter the verification code and click OK.
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