Help Center > > User Guide> Managing an Existing Cluster> MRS Multi-User Permission Management> Unlocking a User

Unlocking a User

Updated at: Aug 17, 2021 GMT+08:00

If a user is locked because the number of login attempts exceeds the value of Number of Password Retries, or the user is manually locked by the administrator, the administrator can unlock the user on Manager. This operation is supported only in clusters with Kerberos authentication enabled or common clusters with the EIP function enabled.

The operations described in this section apply only to clusters of versions earlier than MRS 3.x.

For clusters of MRS 3.x or later, see Unlocking a User.


  1. Access MRS Manager. For details, see Accessing Manager.
  2. On MRS Manager, click System.
  3. In the Permission area, click Manage User.

    Figure 1 Managing a user

  4. In the row of a user to be unlocked, click Unlock User.

    Figure 2 Unlocking a user

  5. In the window that is displayed, click OK to unlock the user.

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