SLA Management
SLA management manages O&M efficiency, which measures O&M engineers' timeliness of responding to and handling events. O&M administrators can create SLAs.
Access the O&M workspace, choose Business Config > SLAs, click Create, and configure parameters.
Parameter |
Description |
---|---|
SLA Management Name |
Enter an SLA name. |
SLA Management Description |
Describe the SLA. |
Project |
Select the project that the SLA belongs to. |
Service |
Select the service bound to the SLA. |
SLA Management Rule |
Select the event level of the SLA. |
Event Response SLA/Event Handling SLA |
There are two types of SLA: event response SLA and event handling SLA. |
Response Time/Handling Duration |
Enter the time you spend on responding to and handling an event, respectively. |
Timeout Notification Object |
Select the users to be notified when the event response or handling time exceeds the threshold. |
Notification Channel |
Notifications can be sent by SMS message or email. Note: If you want to receive SMS or email notifications, ensure that you have subscribed to email or SMS notifications. For details, see Users. |
Notification Group |
If an event is not responded or handled in a timely manner, a notification will be sent to the user group. |
![](https://support.huaweicloud.com/intl/en-us/usermanual-haydncsf/en-us_image_0000001530353558.png)
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