Help Center/ Cloud Operations Center/ User Guide/ Basic Configurations/ SLO Management/ Overview

Updated on 2025-08-08 GMT+08:00

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Overview

Service Level Object (SLO) is a common metric in the industry. The actual SLO value is calculated as follows: Actual SLO value = 1 – (Application unavailability duration/Total application duration) × 100%. Generally, the SLO value indicates the quality level of a service or application.

On COC, O&M service tickets, such as war rooms, alarm tickets, and incident tickets (incident tickets whose Service Interruption Attribute is Yes), affect the SLO. COC automatically calculates the SLO and provides data for the SLO dashboard.

Parent Topic: SLO Management

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