Managing Fault Review Tasks

Scenarios

After an incident passes the verification, a fault report is automatically generated based on the fault review rules. If the current fault review rules do not meet the actual service requirements, perform the following operations to adjust the fault review rules:

Enabling or Disabling a Rule

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > Process Management.
3. Access the Incident Process tab page and click the Fault Review tab.
4. Locate the rule you want to enable or disable and click the feature flag to enable or disable the rule.

   Enable or disable the rule. Once the rule is disabled, it will become unavailable.

Modifying a Rule

Only the management account can modify review rules.

Default Rule:

• P1, P2, P3, P4, and P5 incidents for which war rooms are set up need to be reviewed.
• P1, P2, P3, and P4 incidents for which no war rooms are set up need to be reviewed.

1. Log in to COC.
2. In the navigation pane, choose Basic Configurations > Process Management.
3. Access the Incident Process tab page and click the Fault Review tab.
4. Locate the rule you want to modify and click Modify in the Operation column.
5. Set the incident level.

   Select the incident level for fault review. Multiple levels can be selected. The options are P1, P2, P3, P4, and P5. The preset value is P1 (most serious) and P5 (most moderate).

6. Click OK.

   The fault review rule is modified.