Help Center> Cloud Operations Center> User Guide> Basic Configurations> SLA Management> Common SLA
Updated on 2024-04-19 GMT+08:00
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Common SLA

Querying Common SLA

  1. Log in to COC.
  2. In the navigation pane on the left, choose Basic Configurations > SLA Management.
  3. Click the Common SLA tab.

    Figure 1 Viewing the SLA list

  4. Click the search box. The search criteria list is displayed. Select search criteria, enter values, and press Enter to search for data. You can click the refresh icon next to the search box to refresh the data and set the fields to be displayed in the list.

    Figure 2 Searching for a common SLA templates

  5. Click an SLA name in the list to go to the SLA details page.

    Figure 3 Viewing common SLA details

    All users can view the preset common SLA.

Enabling or Disabling Common SLAs

  1. Log in to COC.
  2. In the navigation pane on the left, choose Basic Configurations > SLA Management. Click the Common SLA tab.
  3. Locate the target SLA record in the list and click Enable or Disable in the Operation column. In the confirmation dialog box that is displayed, click OK.

    Figure 4 Enabling or Disabling a common SLA

  4. Click Pricing details in the dialog box that is displayed to view the COC billing description document.
Parent topic: SLA Management