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To-do Center

Updated on 2024-11-20 GMT+08:00

Overview

Main function of To-do Center: You can use a HUAWEI ID (primary SRE of the tenant) to create tasks for IAM users (sub-SREs of the tenant). For example, a company can create IAM accounts for different departments.

Adding a To-do Ticket

  1. Log in to COC.
  2. In the navigation pane on the left, choose Task Management > To-do Center.

    Figure 1 Viewing the to-do list

  3. Click Create Ticket. The Create Ticket page is displayed.
  4. Specify the to-do ticket name, description, type, severity, and other mandatory parameter.

    Figure 2 Creating a to-do ticket
    Table 1 Parameters

    Parameter

    Description

    Ticket

    Mandatory.

    • The ticket name can contain a maximum of 255 characters, including letters, digits, underscores (_), hyphens (-), and periods (.).
    • Start with a letter or number.
    • Cannot end with a period (.).

    Description

    Mandatory.

    The description can contain a maximum of 1,000 characters, including letters, numbers, and special characters.

    Type

    Mandatory.

    To-do ticket type. The options are as follows:

    • Scheduled Events
    • Risk warning
    • Other

    Severity

    Mandatory.

    The severity of a to-do ticket. The options are as follows:

    • Critical
    • Major
    • Minor
    • Suggestion

    Owner

    Mandatory.

    The owner of a to-do ticket can be:

    • Shift
    • Individual

    Notification Mode

    Mandatory.

    Notification mode. The options are as follows:

    • Default
    • SMS
    • Enterprise WeChat
    • DingTalk
    • Email
    • Lark
    • No notification

    Ticket Deadline

    Mandatory.

    Time when a to-do ticket needs to be closed

    Label

    Optional.

    Recommended Solution

    Mandatory.

    The description can contain a maximum of 1,000 characters, including letters, numbers, and special characters.

  5. Specify optional parameters such as Label and Add File.
  6. Click Submit. If a message indicating the creation succeeded displayed in the upper right corner, the creation is successful.

    NOTE:

    You can select Shift or Individual for Owner. The size of a file to be uploaded must be less than 50 MB. Various formats are supported.

To-do Ticket List

  1. Log in to COC.
  2. In the navigation pane on the left, choose Task Management > To-do Center.

    Figure 3 Viewing the to-do center list

  3. Click the search box. The search criteria list is displayed. Select search criteria, enter values, and press Enter to search for data.
  4. You can click the refresh icon next to the search box to refresh the data and set the fields to be displayed in the list.

    Figure 4 Adding search criteria

  5. Click the All To-do Tickets, Pending, Handled By Me, or Created By Me tabs. The corresponding to-do ticket list is displayed.

    Figure 5 To-do ticket list
    NOTE:

    An user can only view the tickets related to itself on the All To-do Tickets tab page.

Viewing Pending Tickets

  1. Log in to COC.
  2. In the navigation pane on the left, choose Task Management > To-do Center.
  3. Click a to-do ticket name in the list to go to the ticket details page.

    Figure 6 To-do ticket details

  4. On the details page, click the attachment name to download the attachment.

    Figure 7 Downloading an attachment
    NOTE:

    The attachment download traffic is limited. After downloading an attachment, the next download can be performed after 5 seconds.

Handling To-do Tickets

  1. Log in to COC.
  2. In the navigation pane on the left, choose Task Management > To-do Center. Click the Pending tab.
  3. Click a to-do ticket name in the list to go to the to-do ticket details page. Click Accept in the upper right corner to complete the handling.

    Figure 8 Handling a to-do ticket
    NOTE:

    The current login user can handle only the to-do tickets whose owner is himself/herself.

Canceling a To-Do Ticket

  1. Log in to COC.
  2. In the navigation pane on the left, choose Task Management > To-do Center. Click the Created by Me tab.
  3. Click a to-do ticket name in the list to go to the ticket details page.
  4. Click Cancel in the upper right corner and enter the cancellation reason.

    Figure 9 Canceling a to-do task
    NOTE:

    The current login user can cancel only the to-do tickets that are created by or owned by this user.

Closing a To-do Ticket

  1. Log in to COC.
  2. In the navigation pane on the left, choose Task Management > To-do Center. Click the Handled by Me tab.
  3. Click a to-do ticket name in the list. On the to-do ticket details page that is displayed, click Close in the upper right corner.

    Figure 10 Closing a to-do ticket
    NOTE:

    The current login user can close only the to-do tickets whose owner is himself/herself.

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