Updated on 2025-08-08 GMT+08:00

ECS Diagnosis

Scenarios

Backed by Huawei Cloud's accumulated expertise and detection algorithms, ECS diagnostic tool collects a small amount of guest OS data to help you quickly learn server statuses and provides troubleshooting methods.

Precautions

The UniAgent status of the target instance must be Running. For details about UniAgent operations, see Configuring a UniAgent.

The ECS diagnosis plug-in can only be used for some OSs. For details, see the following table.

Table 1 OSs supported by the ECS diagnosis plug-in

VM Architecture

OS Type

Supported by holmes-agent (Y/N)

x86

Huawei Cloud EulerOS

Huawei Cloud EulerOS 2.0 Standard Edition 64-bit (40 GB)

Y

CentOS

CentOS 7.9

Y

CentOS 8.0

Y

CentOS 8.2 64-bit

Y

CentOS 7.8

Y

CentOS 7.7

Y

CentOS 7.6

Y

CentOS 7.5

Y

CentOS 7.4

Y

CentOS 7.3

Y

CentOS 7.2

Y

CentOS 6.10

N

Ubuntu

Ubuntu 20.04 server 64-bit

Y

Ubuntu 22.04 server 64-bit

Y

Ubuntu 18.04 server 64-bit

Y

Ubuntu 16.04 server 64-bit

Y

EulerOS

EulerOS 2.5 64-bit

Y

Debian

Debian 9.0.0 64-bit

Y

Debian 8.8.0 64-bit

Y

Debian 8.2.0 64-bit

Y

Debian 12.0.0 64-bit

N

Debian 11.1.0 64-bit

Y

Debian 10.0.0 64-bit

Y

OpenSUSE

openSUSE 15.0 64-bit

Y

AlmaLinux

AlmaLinux 9.0 64-bit

N

AlmaLinux 8.4 64-bit

N

AlmaLinux 8.3 64-bit

N

Rocky Linux

Rocky Linux 9.0 64-bit

N

Rocky Linux 8.5 64-bit

N

Rocky Linux 8.4 64-bit

N

CentOS Stream

CentOS Stream 9 64-bit

Y

CentOS Stream 8 64-bit

Y

CoreOS

CoreOS 2079.4.0 64-bit

N

openEuler

openEuler 22.03 64-bit

Y

openEuler 20.03 64-bit

Y

Others

FreeBSD 11.0-RELEASE 64-bit

N

Arm

Huawei Cloud EulerOS

Huawei Cloud EulerOS 2.0 Standard Edition 64-bit (40 GB)

Y

Ubuntu

Ubuntu 18.04 server 64-bit

Y

CentOS

CentOS 7.6 64-bit with Arm

N

EulerOS

EulerOS: 2.8 64-bit with Arm

N

Debian

Debian 10.2.0 64-bit with Arm

N

Kylin OS

Kylin Linux Advanced Server for Kunpeng V10

N

openEuler

openEuler 20.03 64-bit with Arm

N

Windows

Windows2012

Windows Server 2012 R2 Datacenter 64-bit English

N

Windows Server 2012 R2 Standard 64-bit English

N

Windows Server 2012 R2 Datacenter 64-bit Chinese

N

Windows Server 2012 R2 Standard 64-bit Chinese

N

Windows2016

Windows Server 2016 Datacenter 64-bit English (40 GB)

Y

Windows Server 2016 Standard 64-bit English (40 GB)

Y

Windows Server 2016 Datacenter 64-bit Chinese (40 GB)

Y

Windows Server 2016 Standard 64-bit Chinese (40 GB)

Y

Windows2019

Windows Server 2019 Datacenter 64-bit English (40 GB)

Y

Windows Server 2019 Standard 64-bit English (40 GB)

Y

Windows Server 2019 Datacenter 64-bit Chinese (40 GB)

Y

Windows Server 2019 Standard 64-bit Chinese (40 GB)

Y

Windows2022

Windows Server 2022 Datacenter 64-bit Chinese (40 GB)

Y

Windows Server 2022 Standard 64-bit Chinese (40 GB)

Y

Windows Server 2022 Datacenter 64-bit English (40 GB)

Y

Windows Server 2022 Standard 64-bit English (40 GB)

Y

ECS Diagnosis

  1. Log in to COC.
  2. In the navigation pane, choose Fault Management > Trouble Diagnosis.
  3. Click Diagnose Now on the Diagnose ECS card.
  4. Click Add and configure the parameters on the Select Instance dialog box.

    Table 2 Parameters for selecting an instance

    Parameter

    Description

    Example Value

    Selection Method

    Select an instance selection method.

    • Manual Selection: Manually select an instance based on Enterprise Project, View Type, Resource Type, Region, and Target Instance.
    • Auto select all: This option is not supported currently.

    Manual Selection

    Enterprise Project

    Select an enterprise project from the drop-down list. You can choose All.

    All

    View Type

    Select a view type.

    • CloudCMDB resources: Select an instance from the resource list.
    • CloudCMDB application groups: Select an instance from the application group list.

    CloudCMDB resources

    Resource Type

    The default value is used and cannot be changed.

    ECS

    Region

    Select a region from the drop-down list.

    CN-Hong Kong

    Target Instance

    Set filter criteria in the filter box and select the filtered instances.

    -

  5. Select I agree to install the plug-in and collect data based on the Guest OS Diagnosis Service Frontend Data Collection License. and click OK.
  6. Click OK.

    After the diagnosis is complete, view the diagnosis report.