Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Configuring an Intelligent Robot/ Other Operations/ Configuring the SmartCare Intelligent Robot

Updated on 2025-01-23 GMT+08:00

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Configuring the SmartCare Intelligent Robot

Scenario Description

When a network fault occurs in some regions or cells of a carrier's system, customers may need to call the carrier's service hotline for consultation or complaint. The AICC and SmartCare integration aims to improve user experience and help voice agents and case agents process their own services, thereby reducing the user complaint rate and improving the user satisfaction with carrier services.

Business Process

Figure 1 SmartCare intelligent robot scenario

Parent topic: Other Operations

Previous topic: Configuring 2D Virtual Humans

Next topic: Configuring an Intelligent IVR Flow

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