IVR Request Variable (IVRREQUEST)

Updated on 2025-01-23 GMT+08:00

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The following describes the method.

Parameter	Description
IVRREQUEST.cti_callid	Call ID of the CTI which a call is connected to and transferred by Huawei IVR. In other scenarios, this parameter is left empty. The value can contain a maximum of 32 characters. Currently, this parameter is reserved.
IVRREQUEST.input	Dialog interaction result. Voice recognition result or text input. The voice recognition result is the text converted from the voice. The text input result is the text content. Voice key result, which is the key value, for example, 1 and 201801. playover: voice playback completed timeout: timeout nomatch: recognition failure or key pressing failure sys_err: system exception hangup: hangup recordend: recording ended If the result is hangup, the hangup response of the ODFS can be triggered. The value can contain a maximum of 1024 characters.
IVRREQUEST.IACmd	Field dedicated for intelligent match and intelligent case filling. This parameter must be set to match when intelligent match is used. This parameter can be set to any of the following values when intelligent case filling is used: match: A case filling request is submitted. rematch: Re-identify an event when the classification of the identified event is incorrect. confirm: When an agent selects a field, the system notifies the ODFS that the field has been confirmed.
IVRREQUEST.TextSource	Source of the request text. This parameter specifies whether the input text is from an agent or a subscriber when IACmd is set to match (same for intelligent match and intelligent case filling). This parameter can be set to operator or user. operator: agent user: customer The name of the field selected by the agent is transferred when IACmd is set to confirm, for example, object level 2. This parameter is optional when IACmd is set to rematch.
IVRREQUEST.transin_data	Associated data parameters agreed by the access party and the OIAP, for example, data packet parameters transferred by the IVR.
IVRREQUEST.begin_play	Voice playback start time.
IVRREQUEST.end_play	Voice playback end time.
IVRREQUEST.call_id	Unique call ID, which is the same as the value of userid and is used by the flow. The value can contain a maximum of 64 characters.
IVRREQUEST.inter_idx	Number of consecutive interactions with a subscriber, which is recorded on the ODFS side.
IVRREQUEST.feedback	Satisfaction. The options are 1 (satisfactory) and 0 (unsatisfactory). Integer.
IVRREQUEST.feedbackContent	Dissatisfaction reason. If the feedback is satisfactory, leave this parameter empty.
IVRREQUEST.channelType	Type of the channel through which a customer accesses the system. The options are WEB (web), INSTAGRAM (Instagram), TELEGRAM (Telegram), WECHAT (WeChat), FACEBOOK (Facebook), TWITTER (X (Twitter)), EMAIL (email), LINE, WHATSAPP (WhatsApp), 5G (5G RCS), and SMS.
IVRREQUEST.emailTitle	Subject of the email received during email channel access.
IVRREQUEST.ieValue	The IE information transmitted in the flow can be obtained. Currently, only the User To User option is available.