Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Configuring an Intelligent Robot/ Reference/ Diagram Elements/ Conversation Analysis
Updated on 2025-01-23 GMT+08:00
View PDF
Share

Conversation Analysis

This diagram element is used to invoke a large language model workflow to obtain the semantic recognition, sentiment analysis, and Q&A search results in dialog content.

Diagram Element

Parameter Description

  • Node Name: diagram element name which can be customized.
  • Description: details of a node.
  • Function: check box. The semantic recognition, sentiment analysis, and Q&A search functions are provided.
  • Conversation Content: request parameter for invoking the selected function. If this parameter is left empty, the IVRREQUEST.input parameter is used by default.
  • Timeout Interval: timeout interval for invoking an API function, in seconds. The value ranges from 1 to 60. The value of this parameter is the smallest one among the value of the current parameter, the API invoking timeout interval, and session timeout interval configured in the system. Default value: 5
  • Extended Data: request parameter for invoking the selection function. This parameter is a reserved extended field like call-associated data.
  • Result processing - Variable assignment: The content returned by the diagram element is stored in the intent variable TOC.DialogAnalysis. Variable assignment is supported. The value entered on the right is assigned to the variable entered on the left.

Using the Diagram Element

This diagram element is used together with agent assistant services.

Typical Application Scenario

For details about how to use the conversation analysis diagram element, see the archiving flow of LLM-based Agent Assistant.

Parent topic: Diagram Elements