Handling Review Applications

If an agent disagrees with an inspection result, the agent can apply for a review. An inspector with the permission can handle the review application.

1. Choose Quality Inspection > Reconsideration Management.
2. Set the search criteria and click Search to obtain the search result. Click Reset to clear the existing search criteria.
   Figure 1 Reconsideration Management page
   

3. Click Details in the Operation column to view the inspection details. If an inspection record is in Approved or Failed state, you can only view the result. If it is in Pending state, you can click Details to handle the review application.
   Figure 2 Handling a review application
   

4. Click Reject. In the dialog box that is displayed, enter the comments. The manual inspection result remains unchanged. If you modify the score or summary of an inspection item, click Submit, and then enter the comments, the manual inspection result of the record is updated.
   Figure 3 Entering review comments