Releasing Calls

An agent can release a call after the call ends.

Context

After an agent finishes a service, the agent can proactively end the call if the customer does not proactively hang up first. After the call ends, the agent switches to the Idle state on the connection bar.

Procedure

An agent clicks to end a call.

Switching Between Voice and Video Calls
An agent can switch the call type during a video call with a customer.

Parent topic: Handling Video Businesses

Previous topic: Consulting

Next topic: Switching Between Voice and Video Calls

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