Permission Description (New Navigation Page)

The following is the permissions for the system administrator, which do not need to be configured at the tenant level.

Call Center

Tenant Management, Call Center Config, Authentication Configuration, Federated App, Gray Configuration, Voice Management, Address Trustlist, SP Management, and Data Source

-

Operation Management

Customer Subscription Information, Offering Specification Code Mapping, Resource Specification Code Mapping, One-Click Subscribe Details Management, Customer Resource Instance, and Customer Bills

-

Call Risk

Strategy Management, Tenant Policy, Statistical Result, and Recording Wording

-

Monitoring

System Monitor

-

Version Management

App Version, App Site Connection, and System Version

-

Merchant Management

Merchant, Processing Records, Reseller Homepage, and Reseller Tenant

-

My Resources

My Resources

-

Workbench Configuration

Notification Template

-

Expansion and Integration

Online Customer Service Asset Configuration, API Management, APIFabric, IPCC Data Migration, and ISA report

-

System Management

System Parameter, Encryption, CMS System Configuration, and System Integration Configuration

-

Notification Center

Send Notification

-

Operational Analysis

-

-

The following is the permissions for tenant administrators. For details about the permissions, see Table 1.

Home

Home Page

-

Tenant Administrator Home Page

-

Online Chat

-

• Online Chat
• Mail Agent Forwarding
• Local Multimedia File Sending by Agents
• Local Attachment Sending by Email Agents
• Email Agent CC Bcc

Call

-

• Call
• Transfer Pop-Up Parameters
• Query Customized Data on the Pop-Up Screen
• Modify Customized Data on the Pop-Up Screen
• Send SMS Notifications
• Send WhatsApp Notifications
• Send Email Notifications
• Identity Verification

Outbound Call

Call Mgmt

• Play Outbound Record
• View Communication Records of Intelligent Outbound Calls
• Export Communication Records of Intelligent Outbound Calls
• Export
• New outgoing call data authority
• Permission to suspend or suspend tasks in batches
• Enabling Task Permissions or Enabling Task Permissions in Batches
• Permission to create an outbound call task
• Editing an Outbound Call Task Type
• Editing the Basic Information About an Outbound Call Task
• Editing an Outbound Call Task
• Editing the time of an outbound call task
• Editing an Outbound Call Task Policy
• Editing an Outgoing Call Policy
• Edit Recycle Settings
• Editing Outbound Call Tasks in Batches
• Importing Outbound Call Data
• Recall

Multimedia Marketing

• Edit Multimedia Marketing Management
• Exporting e-Media Marketing
• Importing e-Media Marketing
• Releasing or Suspending an E-Media Promotion Task
• Editing Multimedia Data in Batches
• Viewing Multimedia Marketing Dialog Content
• Exporting Multimedia Marketing Dialog Content

Call Monitor

Exporting Monitoring Data of Outbound Call Tasks

Agent Call

Outbound Cal Send Email

Reserved Call

• Managing Reserved Outbound Call Records
• Adjusting Reserved Agents

Special List

• Transfer to Blacklist/Misjudgment
• Batch Transfer to Blocklist/Batch Misjudge

RBT Recognize

Updating RBT Information

Agent Work

Exporting Agent Work Statistics

Service Result Report

Exporting Service Result Report

Task Report

Exporting the Outbound Call Task Report

App Call Task Mgmt

-

Querying Archive Tasks

• Export
• Audio Play
• Audio Download

Survey

Survey Config

-

Answer Query

-

Answer Stats

-

My Answers

-

Message

-

• Play Leave Message
• Download Leave Message
• Query All Leave Message

Knowledge Base

Knowledge Home

-

Knowledge Column

-

Favorites

-

Knowledge Review

-

Review Record

-

Consult Table

-

Recycle Bin

-

Business Training

Training Task

• Editing Training Task Management
• Exporting Training Tasks
• Editing Training Tasks in Batches

My Tasks

Edit My Tasks

Inspection

Task Mgmt

Exporting Inspection Task

Task Query

-

Task Result

• Exporting Inspection Result
• Query All Inspection Results
• Update Inspection Result
• Delete Inspection Result

Review Mgmt

-

Call List

-

Spot-Check Plan

-

My Tasks

-

Appeal List

-

Text Analysis

Keyword Search

Export Details

Hot Word

-

KPI Stats

-

KPI Category

-

Monitoring

Agent Monitor

• Listen
• Insert
• Switchover
• Intercept
• Forcible Exit
• Forcible Set Idle
• Forcible Set Busy
• Whisper
• Queue Adjustment
• Send a Note
• Forcible Release
• Querying the Real-Time Status of All Agents of a Tenant
• Screen Monitoring
• Multimedia Session Monitoring
• Multimedia Session Insertion
• Multimedia Session Interception
• Session Initiation
• Message Sending

Recording

• Recording Download
• Export
• Play

Index Monitor

• RealTime Overview
• Call Center Monitor
• VCC Monitor
• Query Data of All Organizations
• Skill Queue Monitor
• Audio&Video IVR Monitor
• Agent Indicator Monitoring
• Multimedia IVR Monitor
• Case Management 2.0

Inbound Call

Export

Call Link

-

Call Detail

Export

Offline Message

-

Agent Operation Details

-

Bidirectional Call

Export

Call Risk

-

Report

-

Querying All Organization Report Data

VCC Traffic Report

Export

VCC Traffic Report by AccessCode

Export

IVR Traffic Report

Export

IVR Traffic Report by AccessCode

Export

Skill Queue Traffic Report

Export

Skill Queue Traffic Report by AccessCode

Export

Traffic Summary Report

Export

Agent Traffic Report

Export

Agent Outbound Call Report

Export

Agent Operation Report

Export

Abandoned Call in Ringing Report

Export

Interval-Based VCC Traffic Report

Export

IVR Outbound Call Report

Export

System Performance Report

Export

Agent Timesheet Report

Export

Contact History

Contact

• Contact Record Export
• Play Recording Online
• Recording Download
• Querying All Contact Records
• Download Multimedia Call Content

Transfer Record

• Download
• Playing

ITA Call

• Export
• Download

Email

• Edit
• Dispatch Emails to Other Agents
• View All Agent Emails

Document Management

• Edit
• Preview Document
• Download Document
• Operation All Documents

Dump Resource

-

Satisfaction Statistics

-

Offline Message Management

-

Work Log

Operation Log

• Query All Operation Record
• Operation Logs Export

Sign-In Log

• Query All Sign-In Log
• Sign-In Log Export

Transfer record

• Query All Transfer Record
• Forwarding Logs Export

Rest Record

• Query All Rest Record
• Rest Record Export

Adjustment Log

-

Auth Log

Querying All Authentication Records

Expanding Applications

Customized menus

-

Social Media

Social media workbench > Multimedia message processing

-

Social media workbench > Enterprise account operations

• Reply
• Batch Reply

Enterprise account operations > Social media management

Edit

Enterprise Account Operations > Pending Approval

-

Enterprise Account Operations > Approval History

-

Employee Center

Organization Unit

• Query Organization
• Create Organization
• Modify Organization
• Delete Organization
• Exporting OU Data
• Import OUs' Accessible OUs
• Batch Edit
• Access Organization Edit
• Access Employee Edit

Employee

• Modify User Status
• Save Employee
• Reset User Password
• Copy Permissions
• Query User
• Attach User to TenantSpace
• Delete User
• Canceling Configurations in Batches
• Configuring Users in Batches
• View User Privacy
• Modify User Privacy
• Federated User Management
• Export Employee Data
• Import

Role

• Query Role
• Create Role
• Delete Role
• Modify Role
• Grant Role
• Query Role Granted
• Manage Roles' Function Permissions and Data Permissions
• Batch Edit

Skill

• Skill Queue Data Export
• Edit
• Batch Edit

Agent Management

• Configure Agent
• Export Agent Information
• Batch Edit

User Group

• Query User Group
• Create User Group
• Modify User Group
• Delete User Group
• Batch Edit

Account and Password Rule

Edit

Account Lock

• Query Lock
• Create Lock
• Delete Lock

Session Management

Edit

Access Configuration

Access Code

• Edit
• Edit Calling Number
• Importing Calling Numbers

Called Party

• Edit
• Sync

Channel Configuration

• Edit
• Export
• Try
• Edit WhatsApp Twilio Webhook Configuration

Mobile Agent

Edit

Gateway Configuration

Edit

M365 Application Configuration

Edit

SMS Configuration

Edit

Notification Route

Edit

Voice Silent Agent

Edit

Workbench Configuration

Call Reason

Edit

Call Workbench Management

• View
• Edit

Chat Workbench Management

• View
• Edit

Satisfaction

Edit

Prompt Information

Edit

Rest Reason

• Edit
• Sync

Busy Reason

Edit

Email Signature

Edit

Service Time

Edit

Common Phrase

Edit

Notification Template

Edit

Notification Variables

Edit

Notification Type

Bulletin Type > Edit

Service Guidance

• Edit
• Service Guidance

Call Forwarding Policy Configuration

Edit

Call Config

Special Date

• Edit Special Dates
• IBatch Edit Special Dates

Blocklist

• Editing an Outgoing Call Blocklist
• Importing the Outgoing Call Blocklist
• Exporting the Outgoing Call Blocklist
• Editing Outgoing Call Blocklists in Batches

Marketing Opt-out List

• Add/Edit Marketing Opt-out List
• Delete Marketing Opt-out List
• Import Marketing Opt-out List
• Export Marketing Opt-out List

Business Results

Edit Service Result

Caller Number Group

• Edit Caller Number Group
• Importing Caller Number Groups
• Editing Caller Number Groups in Batches

Data Attr

• Editing the Attributes of the Outbound Call Data
• Attribute of releasing or canceling releasing outbound call data

Mapping Rule

Edit Mapping Rule

External Result

• Edit Outgoing Call Display Result
• Editing Outgoing Call Display Results in Batches

Call Template

• Editing an Outbound Call Template
• Releasing or Pausing an Outbound Call Template

File Server

Edit File Server

Task Group Management

• Edit Task Group
• Importing a Task Group
• Editing Task Groups in Batches

ACD Detect Management

Enable or disable ACD detection, including enabling or disabling ACD detection in batches.

Marketing Category Management

Add/Edit/Delete marketing category

Chatbot Management

Flow Configuration > Common IVR

• Edit
• Common IVR Export
• Process Resource Mgmt

Flow Configuration > Common IVR > Process Resource Mgmt

Citation Resource Scenario Management

Flow Configuration > Intelligent Chatbot

• Edit
• Intelligent Robot Export
• Process Resource Mgmt

Flow Configuration > Intelligent Chatbot > Process Resource Mgmt

Citation Resource Scenario Management

Flow Configuration > Flow > Orchestration

• Edit
• Import Process
• Export Process
• Export Process Orchestration

Flow Configuration > Flow > Process Trace

-

Flow Configuration > Flow > Dialog Test

• Edit
• Export

Flow Configuration > Flow > Process Inspection

Edit

Flow Configuration > Resource > Resource Template

Edit

Flow Configuration > Resource > Business Interface

• Edit
• View API call logs
• Exporting Service Interfaces

Flow Configuration > Resource > Variable

• Edit
• Custom Variable Export
• Custom Variable Import

Flow Configuration > Resource > Complex Cell

• Edit
• Exporting Composite Diagram Elements

Flow Configuration > Resource > Stored Procedure

Edit

Flow Configuration > Resource > Work Calendar

Edit

Flow Configuration > Resource > Data Table

• Edit
• View Data
  • Edit Data
  • Import Data
  • Export Data

Flow Configuration > Resource > Virtual Human

Edit

Flow Configuration > Resource > Distribution Policy

Editing

Flow Configuration > System > System Configuration

Edit

Flow Configuration > System > Gray Rule

Edit

Flow Configuration > System > Call History

• Call History Export
• Call Statistics Dashboard
• Service Capability Dashboard
• Knowledge Dashboard

Flow Configuration > System > ASR Hotword

• Edit
• Download

Flow Configuration > System > Metadata Management

Edit

Flow Configuration > System > Label Mapping Management

• Edit
• Import

Flow Management

-

Semantic Understanding

-

Semantic Understanding > Knowledge Management > Domain Management

• Edit and Create Domain
• Delete Domain

Semantic Understanding > Knowledge Management > Intent Management

• Edit and Create Intent
• Delete Intent

Semantic Understanding > Knowledge Management > Entity Management

• User Entity
  • Edit and Create User Entity
  • Delete User Entity

• Sensitive Words
  • Edit and Create Sensitive Words
  • Delete Sensitive Words
• Stop Words
  • Edit and Create Stop Words
  • Delete Stop Words

Semantic Understanding > Knowledge Management > FAQ

• Edit and Create FAQ
• Delete FAQ

Semantic Understanding > Knowledge Management > Knowledge Gray Rule

• Edit and Create Knowledge Gray Rule
• Delete Knowledge Gray Rule

Semantic Understanding > History Dialogue > Historical Message Review

-

Semantic Understanding > History Dialogue > Problem Clustering Task

Delete the Clustering Task

Semantic Understanding > Check Training > Knowledge Test

• Edit and Create Knowledge Test Case Group
• Delete Knowledge Test Case Group

Semantic Understanding > Check Training > Operation Log

-

Semantic Understanding > Check Training > Intelligent Engine Parameter

• Edit system parameters
• Modify Intent Parameters
• Reset Intent Parameters.
• Edit Flow Control Parameters

Large Model Service > LLM Engine > Large Model Zone > Prompt/Document Management/Knowledge List

-

Large Model Service > LLM Engine > Workflow Management > Workflow Orchestration

-

Large Model Service > LLM Engine > Model Evaluation > Test Set/Evaluation Task

-

Large Model Service > LLM Engine > Large Model Service System Management > Operation Log/Model Management/Session Log/API Management

-

Large Model Service > LLM Engine > Tenant Space Resource Management > Tenant Space Resource

-

Large Model Service > LLM Engine > System Configuration > AI Security Configuration

-

Large Model Service > LLM Engine > System Configuration > Basic Word Library Management

-

Large Model Service > LLM Engine > System Configuration > Risk Thesaurus Management

-

Large Model Service > LLM Engine > System Configuration > Basic Word Library Management

-

Large Model Service > LLM Engine > Agent Zone > Agent Management

-

Large Model Service > LLM Engine > Agent Zone > Tool Management

-

Large Model Service > LLM Engine > Agent Zone > SOP Management

Knowledge Base Management

Knowl Attribute

-

Consult Table Config

-

Consulting Form Templates

-

Content Template

-

Resource Management

Audio and Video

• Edit
• Upload File

Multimedia Library/WhatsApp Template

Edit

Special List

• Edit
• Import
• Export

SMS/Email Special List

Edit

Channel Special List

Edit

Harassment Record

Harassment Record Review

External Number

Edit

Email Title Keyword

Edit

Quality Management

Monitor Relationship

Edit

Fullscreen Monitor

• Edit
• View Public Large-Screen Monitoring
• Edit Public Large Screen Monitoring
• Query Data of All Organizations

Report Subscription

Edit

Rating Item

-

Rating Template

-

Inspection Category

-

Inspection Object Type

-

Inspection Relation

-

Sentence

-

Sensitive Word

-

Inspection Rule

-

Appraise Score Setting

-

Business Scenario

-

Text Analysis Config

-

Analysis Field Define

-

Expansion and Integration

Pop-Up Screen

Edit

Bidirectional Call

Edit

Basic Table

Edit

Page Configuration

Edit

Contact Data Item

Edit

UC Integration

Edit

SmartCare Integration

Edit

Voice Notification

Edit

Authenticate

Edit

Custom Table

• Edit
• Import
• Export
• View Unmasking Data

AppCube Service Configuration Center

-

IPCCC Data Migration

-

Application Integration

• Edit
• Download

System Management

Tenant Information

• Edit
• Import

Tenant Parameter

Edit

Organization Parameter

Edit

Certificate

• Edit
• Import

Message Flow Control

Edit

Resource Dump

• Configure a Cloud Search Server
• Edit the Server Configuration and Task Configuration Tab Pages
• Edit the Cloud Search Server Configuration Tab Page

Resource Dump Task

Edit

Permission Management

Edit

Menu Management

Edit

Gateway Monitoring

Edit

Operation Log

-

Sign-In Log

-

IVR Analysis

IVR Overview

-

Flow Analysis

-

KPI Analysis

Export

Version Comparison

-

Optimization

-

Alarm Event

-

Warning Condition

Edit

Case 2.0

Case Workbench

-

Historical Case

-

Case Configuration 2.0

Case Configuration

-

Customer Center

Customer Center Management

• Edit Contacts
• Batch Edit Contacts
• Import Contacts

Performance

Performance Scoring

-

Performance Management

Performance Configuration

-

Log Configuration

Agent Tracing Configuration

-

Call Management

-

• Connection Management
• Show Busy/Idle
• Break/End Break
• Transfer
• Hold/Unhold
• Outgoing Call
• Three-Party Call
• Help-seeking
• Mute/Unmute
• End Call
• Answer
• Audio/Video Switching
• Internal Call
• Agent Multi-Channel Support
• Callback
• Two-stage Dialing
• Co-browsing
• Reset Skill Queue

Personal Center

-

• Modifying Agent Fixed-Line Phone Number
• Maximum Number Of Concurrent Service Customers
• Generate an Agent Electronic Business Card

Notification Center

-

• Sending a Bulletin
• Group-Send Internal Messages
• View Notification
• Administrator Send Notification
• Agent Send Notification

System Public Permissions

-

• User Numbers are Displayed in Plaintext
• Query Organization
• Viewing and Editing Home Organization Data
• View Lower-Level Organization Data
  • Edit Lower-Level Organization Data
• View All Organization Data
  • Edit All Organization Data
• Upload Email Attachment
• Download Email Attachment
• Agent Parameters

WFM

Configuration

• Skill Queue
• BU
  • Edit
• Site
  • Edit
  • Move Agent
• Agent
  • Edit
  • Move Agent
  • Plain Text Display
• Activity
  • Edit
• Color
  • Edit
• State Group
  • Edit
• Notification
  • Edit
  • Receive Notifications

Policy

• Time-off
  • Edit
• Exception Type
  • Edit
• Shift
  • Edit
• Contract
  • Edit
• Rotating Pattern
  • Edit

Forecast

• Scenario
  • Adjust
  • Build
  • Edit
  • Publish
• Overlay
  • Edit
• Historical Data
  • Edit
• Forecast Template
  • Edit

Schedule

• Scenario
  • Publish
  • Edit
  • Build
• Master Schedule
  • Edit
  • Approve
  • Clear
  • Swap Shift
  • Import
• Approve Change

Calendar

• Calendar Item
  • Change Status
  • Edit
• Time-off Limit
  • Edit

Trade

• Trade List
  • Approve Trade

Performance

• Monitor
• Intraday View

Adherence

• Graphical
• Details

My Time

Agent Schedule

• My Schedule
• Other Schedules

Trade

Trade

• Allow Trading

Preference

• Calendar
• Details

Time-off

• Calendar
• Details