Help Center/ Partner Center/ User Guide/ Partner Support Management/ Help and Feedback
Updated on 2024-11-08 GMT+08:00
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Help and Feedback

When you encounter a problem and need help or feedback, you can submit a service ticket, contact Huawei Cloud pre-sales or after-sales service personnel, or contact the local Huawei Cloud ecosystem manager.

Help and Feedback Process

Procedure

  1. Use your partner account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center.

    You are navigated to the Partner Center.

  3. Click Service Ticket Management in the drop-down list of your account name in the upper right corner.

  4. Choose Service Tickets > Create Service Ticket in the navigation pane on the left.
  5. Specify Partners for My Service/Product.
  6. Select an issue category.

    • Click Create Now, describe the problem, upload an attachment, and click Submit.

Other Operations

In addition to submitting service tickets, you can also contact HUAWEI CLOUD pre-sales or after-sales service personnel. For contact information, see Contact Us.