- What's New
-
User Guide
- Overview
- Orders
- Resource Packages
- Funds Management
- Bill Management (Old Version)
- Bill Management (New Version)
- Tax Help
- Coupons and Discounts
- Invoices Management
- Contracts
- Cloud Trace Service
- Appendix
- Best Practices
- API Reference
-
FAQs
-
Postpayment Instructions
- Are There Any Limits to How I Use Post Paid HUAWEI CLOUD Services?
- How Do I Apply for Postpayment?
- What Happens to My Top-Up Account If I Switch from Prepayment to Postpayment?
- Do Postpaid Customers Use Prepayment Or Postpayment When Purchasing a Yearly/Monthly Product?
- What Is a Billing Cycle? How Long Is the Billing Cycle for HUAWEI CLOUD?
- What Is a Repayment Period? How Long Is the Repayment Period for HUAWEI CLOUD?
- What Is Overdue? What Are the Consequences of Being Overdue?
- What Is a Grace Period of Huawei Cloud? How Long Is It?
- What Is a Retention Period of Huawei Cloud? How Long Is It?
- What Is a Due Date?
- How Are My Expenditures Settled?
- What Can I Do If I Have an Outstanding Amount?
- What Will Be the Result If the Payment Succeeds?
- What Will Be the Result If the Payment Fails?
- Why Did the Automatic Payment from My Credit Card Fail After the Bill Was Generated?
-
Adding a Card
-
Instructions
- Why Do I Need to Add a Credit Card?
- When Should I Add a Credit Card?
- Which Types of Customers Need to Add a Credit Card?
- Do I Need to Add a Credit Card If I Am a Reseller?
- What Credit Cards Are Supported for HUAWEI CLOUD (International)?
- What Should Be Noted When I Add a Credit Card?
- How Do I Add a Debit Card?
- Operations
- Problems
-
Instructions
-
Payment
- What Payment Methods Are Supported on HUAWEI CLOUD (International)?
- How Do I Make a Bank Transfer?
- What Type of Online Payments are Supported?
- What Can I Do If My Online Payment is Declined?
- What Can I Do If I Receive the Message, "Cardholder Authentication" and the Payment Page Does Not Respond During an Online Payment?
- Will My Subsequent Payments Be Restricted After an Online Payment Fails?
- What Is the Maximum Allowed for an Individual Online Payment?
- What Can I Do If I Transferred Money into the Wrong Account?
- What Is a Dedicated Top-Up Account?
- How Do I View My Dedicated Top-Up Account Information?
- How Do I Use My Dedicated Top-Up Account to Pay Bills?
- Repayment
-
Bills
- How Do I Pay for My Bills As a Reseller Customer?
- Why Do Some Resources in Bills Not Have Resource Names or IDs?
- How Do I Find Cloud Service Resources By Resource Names or IDs?
- What Is a Child Resource?
- Why Can't I Access the Target OBS Bucket?
-
Customers Using Monthly Settlement
- How Does Huawei Cloud Calculate the Billing Cycle?
- How Do I Pay for Yearly/Monthly Subscriptions?
- How Am I Charged in Monthly Settlement?
- How Do I Pay My Bill?
- Where Can I Find the Payment Details for a Credit Card I Added?
- When Is a Cash Coupon Used for Pay-per-Use Products?
- How Do I View the Usage Records of a Cash Coupon?
- How Do I View Past Account Statements?
- Why Is the Last-Hour Expenditure Data Missing from the Bill Pushed to the OBS on the Last Day of the Last Month?
- Why Am I Billed Twice in a Month for a Monthly Resource?
- When Is the Bill for My Expenditures Generated?
- Why Does the Amount Displayed on the Bill Have Eight Decimal Places?
- When Is the Tax for Pay-per-Use Products Collected?
- When Is the Tax for a Yearly/Monthly Subscription Collected?
- Why Are My CDN Expenditures Not Displayed in the Bill for This Month?
- Why Can't I Find the Expenditure Data of My Purchased Pay-per-Use Resources in the Bill?
- What Exchange Rate Is Used for Bills Settled Not in USD?
- Why Is Part of the Usage of One Month Included in the Usage of the Next Month?
- Why Are the Actual Start Time and End Time of a Monthly/Yearly Product Different from Those Displayed in the Bill Details?
- What Is a Negative Balance on a Credit Card?
- Why Is My Payable Amount Calculated Using Total Usage (Pricing Unit) Slightly Different from That Displayed in the Bill?
- Expenditure Quota
-
Resource Packages
- Why Am I Getting Charged for My Pay-per-Use Products Even After I Purchased a Resource Package?
- How Will I Be Billed for Usage in Excess of a Resource Package I Purchased?
- Why Am I Still Getting Billed Even After Receiving an SMS Message Indicating That the Resource Package Has Been Used Up and the Service Has Stopped?
- Why Does My Resource Package Expire at 2019/09/01 00:00:00 When I Purchased it at 2019/08/26 18:00:00?
- If I Already Purchased a Resource Package, Why Am I Incurring New Charges?
- Why Did I Receive a Notification Indicating That I Have Exceeded the Resource Package Quota When I Actually Have Remaining Quota Left?
- How Will My Resource Packages with the Same Application Scenarios Be Used?
- Where Can I Buy Resource Packages?
- How Do I View the Usage of a Resource Package?
- What Are the Differences Between Resource Packages and Pay-per-Use Resources?
- Why Is the Remaining Resource Not Calculated in Real Time?
- When Does the Resource Package I Purchased Expire?
- When Will I Receive Resource Package Usage Alerts?
- How Will My Resource Packages Be Used To Pay for Cloud Services?
- Why Didn't the Individual Instance Usage Percentages of My Resource Package Add Up to 100%?
-
Free Packages
- What Is a Free Package?
- How Do I Qualify For Free Packages?
- When Does a Free Package Expire?
- How Do I Use a Free Package?
- In What Data Centers Are Free Packages Available?
- Do I Need to Pay for a Free Package?
- Why Do I Have to Add a Payment Method to Use Free Packages?
- What Are the Differences Between Free Packages and My Packages in the Resource Center?
- How Do I Find Out How Much of My Free Package Quota I Have Used So Far or If I Already Exceeded It?
- Why Did I Receive a Bill When I Am Eligible for Free Packages?
- How Do I Provision Resources Included in a Free Package?
- Can I Continue to Use the Remaining Quota of a Free Package Next Month If It Has Not Been Used Up?
-
Cash Coupons
- How Do I Use Cash Coupons?
- Can a Cash Coupon Be Combined with Commercial Discounts, Partner Authorized Discounts, and Promotional Discounts?
- Can I Use Multiple Cash Coupons at Once?
- What Are HUAWEI CLOUD Experience Cash Coupons?
- Can An Account Be in Arrears After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- Will Resources Be Automatically Deleted After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- What Usage Limits Are There for a HUAWEI CLOUD Experience Cash Coupon? How Do I Use a HUAWEI CLOUD Experience Cash Coupon?
- Why Can't I Use My Cash Coupon?
- Can I Request Invoices for the Amounts Paid Using Cash Coupons?
- Why Is My Resource Still Frozen After I Request a Cash Coupon for It?
- Why Was My Pay-per-Use Cash Coupon Not Used to Pay for My Pay-per-Use Product?
- How Do I View My Cash Coupon Usage Records?
- Can a Cash Coupon Be Used Multiple Times?
- How Can I Obtain and How to Use Test Coupon?
-
Orders
- How Long Does It Take to Process an Approved Order?
- How Long Is the Validity Period of an Unpaid Order? Can I Extend the Period?
- How Do I View Completed Orders?
- How Do I Pay for My Order?
- How Do I Use Discounts and Coupons When Paying for an Order?
- How Is the Coupon Amount Split Among Orders?
- Can I Cancel an Order in the Pending Payment, Expired, or Processing State and How?
- Why Is My Order Automatically Canceled?
- Can I Resume a Canceled Order? Does the Order Disappear After Being Canceled?
- Can I Delete a Canceled Order?
- What Can I Do When an Order Fails to Be Submitted?
- What Should I Do If Some Resources in a Cloud Service Order Fail to Be Provisioned?
- What's New in Orders and Bills?
- What Changes Are Brought by the Combined Service and Combined Order?
- What Is a Combined Order?
- What Is a Combined Service?
- What's New in Export Templates?
-
Renewals
- What Is the Difference Between a Top-Up and a Renewal?
- How Do I Renew an Instance?
- Where Can I View the Renewal Price?
- When Does a Resource Renewal Take Effect?
- Can I Change the Product Specifications in a Renewal?
- What Are the Renewal Period Options?
- How Long Is the Renewal Duration When I Renew a Resource for One Month?
- How Can I Renew My Resources in the Grace Period or Retention Period?
- Why Is the Duration of a Monthly Product Less Than or More Than One Month After I Renew It?
- What Can I Do If I Cannot Find the Resources to Be Renewed?
- Why Cannot I Renew a Resource? Which Resources Cannot Be Renewed?
- Can I Renew Expired, Frozen, and Released Resources?
- Why Is the Price for a Renewal Higher Than That for a New Purchase?
- Are There Any Discounts for Renewals?
- Is There a Discount for the Renewal of Resources Purchased During a Special Event?
- When Does an Automatic Renewal Take Place?
- How Do I Disable Auto-Renewal?
- Is a Cloud Service Product Automatically Renewed After It Expires?
- Will a Free Trial Product Be Automatically Renewed After the Trial Has Expired?
- Is a Resource Deleted After Expiration?
- When Do the Renewed Resources Take Effect If They Are Renewed Before Their Expiration?
- What Is the Validity Period Before Paying for a Renewal?
- How Do I Choose Between Renew and Buy Again?
- Can Frozen Resources Be Unsubscribed from, Released, or Deleted?
- Can Released Resources Be Renewed?
- How Can I Renew the Resources of an Enterprise Project?
- Does the Billing Mode Change Affect the Cloud Service Running?
- Does Changing the Specifications of a Product Affect Other Discounted Products?
-
Unsubscriptions
- How Do I View the Refund for My Resource Unsubscription?
- Where Is the Money Returned After Unsubscriptions? When Will the Refund Arrive in My Account?
- When Will I Be Charged Handling Fees? How Is the Refund Calculated?
- Will Used Coupons Be Returned During My Resource Unsubscriptions?
- Can I Unsubscribe from a Yearly/Monthly Subscription?
- How Long Can My Unsubscription Request Get Approved?
- Which Cloud Services Cannot Be Unsubscribed From?
- Can I Unsubscribe from Pay-Per-Use Resources?
- Can I Unsubscribe from a Resource Package?
- Why Can't I Find Resources On the Unsubscriptions Page?
- Can a Resource Be Retrieved After Its Unsubscription?
- Will Unsubscribed Resources Be Automatically Stored in the Recycle Bin?
- Precautions When You Unsubscribe from Resources Over $1000 USD
- Can I Modify the Region Specified in an Order?
- How Do I Delete an EVS Disk?
- Resources
- Others
-
Postpayment Instructions
- General Reference
Copied.
Resource Package Usage Rules
A resource package is a resource quota you buy in advance. If the resource package is used up or expires, you will be billed based on the resource's pay-per-use price. View the price details.
Resource Package Types and Usage
Resource packages are classified into resettable and non-resettable resource packages.
Type |
Description |
---|---|
Resettable package |
Its capacity decreases linearly. The capacity is cleared at the end of each reset period and restored at the beginning of the next reset period until the package expires. For example, if a monthly resettable Cloud Container Instance (CCI) resource package (2,920 GB*hour/month) takes effect from July 01, 2019 00:00:00 to July 01, 2020 00:00:00, 2,920 GB*hour of memory can be deducted each month within the effective period. |
Non-resettable package |
Its capacity decreases linearly and is deducted continuously before it is used up. If the total capacity of a non-resettable Image Tagging resource package is 10,000 times and the package is valid from July 01, 2019 00:00:00 to July 01, 2020 00:00:00, 10,000 times can be deducted within the validity period. |
Scenarios
You can perform different operations on resource packages by their types.
- The resource package is used up in advance.
- For a resettable resource package, no operation is required. This is because the capacity will be restored at the beginning of the next reset period before the package expires.
Example:
A 100-GB OBS resource package takes effect from June 28, 2024 to June 28, 2025. During the period, you will obtain 100-GB traffic for each month, and the overage traffic will be billed on a pay-per-use basis.
NOTE:
- After the package is used up in the current reset period, if you continue using the resource, the subsequent usage will be billed at the pay-per-use price. You can view the expenditures by choosing Bills > Bill Details after the settlement period.
- If the resource package is always used up in advance, you are advised to upgrade the specifications of the resource package or purchase more resource packages. The specification upgrade cannot take effect until the next reset period, while the newly-purchased resource package will take effect immediately.
Note: Currently, only some resettable resource packages support specification upgrade. For details, see the specific cloud service page.
- For a non-resettable resource package, you can buy another resource package on the cloud service console or on the Resource Packages page of the Billing Center. The newly-purchased resource package takes effect immediately.
Example:
A 500-GB CDN resource package takes effect from May 13, 2024 to November 13, 2024. You will obtain 500-GB traffic in total during the period. Before the package is used up, buy the resource package again in case of usage interruption.
NOTE:
If auto-renewal is not enabled for a resource package and the package is used up before its expiration, the package expires immediately and cannot be renewed. You can only purchase the package again on the Resource Packages page of the Billing Center or on the cloud service console. If you need to continue using the resources, you are advised to enable auto-renewal for the resource package or manually renew the resource package before it is used up.
- For a resettable resource package, no operation is required. This is because the capacity will be restored at the beginning of the next reset period before the package expires.
-
The resource package is about to expire.
Both resettable and non-resettable resource packages can be renewed to prolong the effective period.
- After the resettable package is renewed, you can obtain the capacity of the same specifications in each reset period.
A 100-GB OBS resource package is renewed with the renewal period set to 1 year. You will obtain 100-GB traffic each month during the renewed period.
- After the non-resettable resource package is renewed, the displayed capacity is the total in the new effective period.
A 500-GB CDN resource package is renewed with the renewal period set to 1 year. You will obtain 500-GB traffic in total during the renewed period.
- After the resettable package is renewed, you can obtain the capacity of the same specifications in each reset period.
- The Renewals page does not display the expired resource packages or resource packages that have been used up and auto-renewal is not enabled any longer. To view and purchase resource packages, go to the Resource Packages page in the Billing Center.
- If you choose to buy the resource package again, the new resource package takes effect immediately. If you choose to renew the resource package, the renewal takes effect only when the original resource package expires. For details, see How Do I Choose Between Renew and Buy Again?.
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbot