Updated on 2024-05-28 GMT+08:00

Canceling Orders

If you do not want to pay for an order after placing it, you can manually cancel it. If you do not manually cancel the order, it will be automatically canceled when expired.

If you want to use an API to cancel an unpaid order, see Canceling an Order to Be Paid.


  1. Go to the Unpaid Orders page.
  2. You can enter an order No. to search for orders to be canceled, or filter these orders by service type, order type, or order status.

  3. Click Cancel for the target order.

    • You need to batch cancel multiple orders that are created for the combined products you have purchased. If you cancel one of the orders for the combined products you have purchased, a message saying "When you cancel the order, its associated orders will be canceled at the same time." will be displayed. Upon your confirmation, all associated orders are canceled.
    • When a combined order is canceled, all orders stated in the combined order are canceled together.

  4. In the Confirm dialog box, click OK.