What Should I Do If macOS Safari Cannot Play Audio or Video in a Meeting When Auto-Play Is Disabled?

Customer Case

macOS Safari fails to play audio or video when auto-play is disabled.

Cause Analysis

Due to the restriction of the auto-play policy of macOS Safari, if users do not interact with the web page before joining a meeting, Safari may not play audio or video in the meeting.

Solution

Choose Safari > Settings > Websites > Auto-Play. Locate the meeting website on the right and select Allow All Auto-Play from the drop-down list next to it.

Figure 1 Configuring auto-play in macOS Safari