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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Training
- Support Channels
- Billing
- Change History
- Price Details
- User Guide
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FAQs
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General
- Can multiple cloud accounts share one support plan?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Which Regions Are Support Plans Available In?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
- Change History
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General
- General Reference
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Billing Example
Billing example for a single account
For example, a customer subscribes to the Enterprise support plan on January 1. The expenditure amount of cloud resources (excluding the support plan, professional services, and Marketplace products) in January based on the price on the Huawei Cloud official website is $1,200,000 USD. The support plan fee of January is $67,050 USD (MAX[13,500, 135,000 x 10% + 315,000 x 7% + 450,000×5% + 300,000 x 3%]).
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Billing example for account sharing
If a customer shares the Enterprise Support Plan of the master account A on January 1, the expenditure amount of cloud resources (excluding the Support Plan, professional services, and Marketplace products) in January based on the price on the Huawei Cloud official website is $700,000 USD.
The expenditure amount of cloud resources of the sub-account A1 (excluding the Support Plan, professional services, and Marketplace products) in January based on the price on the Huawei Cloud official website is $300,000 USD.
The expenditure amount of cloud resources of the sub-account A2 (excluding the Support Plan, professional services, and Marketplace products) in January based on the price on the Huawei Cloud official website is $200,000 USD.
The expenditure amount of all accounts in January is $1,200,000 USD (700,000 + 300,000 + 200,000). The Enterprise Support Plan fee is $67050 USD (MAX[13,500, 135,000×10% + 315,000×7% + 450,000×5% + 300,000×3%]).
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