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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Training
- Support Channels
- Billing
- Change History
- Price Details
- User Guide
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FAQs
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General
- Can multiple cloud accounts share one support plan?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Which Regions Are Support Plans Available In?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
- Change History
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General
- General Reference
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Service Price
HUAWEI CLOUD support plans are charged on a calendar month basis. The resources purchased at HUAWEI CLOUD (International) include the Basic support plan. Higher level support plans need to be purchased based on the following pricing standards:
Basic |
Developer |
Business |
Enterprise |
---|---|---|---|
Free |
$26 USD/month |
Whichever is greater, either $90 USD - or - 10% of monthly expenditure for the first $0 USD – $9,000 USD + 7% of monthly expenditure from $9,000 USD – $72,000 USD + 5% of monthly expenditure from $72,000 USD – $225,000 USD + 3% of monthly expenditure over $225,000 USD (expenditure calculated based on price before discount) |
Whichever is greater, either $13,500 USD - or - 10% of monthly expenditure for the first $0 USD – $135,000 USD + 7% of monthly expenditure from $135,000 USD – $450,000 USD + 5% of monthly expenditure from $450,000 USD – $900,000 USD + 3% of monthly expenditure over $900,000 USD (expenditure calculated based on price before discount) |
If the support service is used for less than a month, fees are calculated in proportion to the number of service days in the calendar month.
In this case, the pricing tier must be corrected in proportion to the number of days. The basic support fee is also calculated in proportion to the number of service days in a calendar month. If the ratio of the number of service days in the month to the number of days in the calendar month is R, the service fee is calculated based on Table 2.
Basic |
Developer |
Business |
Enterprise |
---|---|---|---|
Free |
$(26 x R) USD/month |
Whichever is greater, either $(90 x R) USD - or - 10% of monthly charges for the first $0 USD to $(9,000 x R) USD + 7% of monthly charges from $(9,000 x R) USD to $(72,000 x R) USD + 5% of monthly charges from $(72,000 x R) USD to $(225,000 x R) USD + 3% of monthly charges above $(225,000 x R) USD (expenditure calculated based on price before discount) |
Whichever is greater, either $(13,500 x R) USD - or - 10% of monthly charges for the first $0 USD to $(135,000 x R) USD + 7% of monthly charges from $(135,000 x R) USD to $(450,000 x R) USD + 5% of monthly charges from $(450,000 x R) USD to $(900,000 x R) USD + 3% of monthly charges above $(900,000 x R) USD (expenditure calculated based on price before discount) |
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