Help Center/ OneAccess/ Billing/ Renewing Subscriptions/ Auto-Renewing a OneAccess Instance
Updated on 2024-12-30 GMT+08:00
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Auto-Renewing a OneAccess Instance

Auto-renewal can prevent OneAccess instances from being automatically deleted if you forget to manually renew them. The auto-renewal rules are as follows:

  • The auto-renewal period of a OneAccess instance varies depending on how you enable auto-renewal.
  • You can enable auto-renewal anytime before a OneAccess instance expires. By default, the system will make the first attempt to charge your account for the renewal at 03:00, seven days before the expiry date. If this attempt fails, it will make another attempt at 03:00 every day until the subscription is renewed or expires.
  • After auto-renewal is enabled, you can still renew the OneAccess instance manually if you want to. After a manual renewal is complete, auto-renewal is still valid, and the renewal expenditure will be deducted from your account seven days before the new expiry date.
  • By default, the renewal expenditure is deducted from your account seven days before the new expiry date. You can change this auto-renewal payment date as required.

For more information about auto-renewal rules, see Auto-Renewal Rules.

Prerequisites

The yearly/monthly OneAccess instance is not expired.

Enabling Auto-Renewal During Purchase

You can enable auto-renewal on the OneAccess instance purchase page, as shown in Figure 1.

Figure 1 Enabling auto-renewal

If you enable auto-renewal when buying a OneAccess instance, the auto-renewal periods are as follows:

  • Monthly billing: Your subscription will be renewed each month.
  • Yearly billing: Your subscription will be renewed each year.

Enabling Auto-Renewal on the Renewals Page

  1. Go to the Billing > Renewal page.
  2. Set the search criteria.

    • You can view the resources for which auto-renewal has been enabled on the Auto Renewals page.
    • You can enable auto-renewal for resources on the Manual Renewals, Pay-per-Use After Expiration, and Renewals Canceled pages.

  3. Enable auto-renewal for yearly/monthly resources.

    Select the OneAccess instance for which you want to enable auto-renewal and click Enable Auto-Renew in the Operation column.

  4. Select a renewal period, specify the auto-renewal times, and click OK.

    The auto-renew period is subject to the selected renewal period and auto-renew times. For example, if you set New Auto-Renew Period to 3 months and Auto-renewals to Unlimited, your subscription will be automatically renewed for three months before it expires.

Parent topic: Renewing Subscriptions