Arrears

Reasons

The balance of the pay-per-use billing mode account is insufficient.

Impact of Arrears

If your account is in arrears due to automatic fee deduction for pay-per-use MRS cluster resources, the account status changes to Arrears. In arrears, the pay-per-use resource continues rendering service but the resource enters the grace period. You need to pay for pay-per-use resources during the grace period. To view the fees, log in to the management console and choose Billing & Costs > Bills. On the Billing Center page that is displayed, view the arrears amount on the Overview page, Huawei Cloud will automatically deduct the outstanding amount when you top up your account.

If you do not pay the arrears within the grace period, the resource enters the retention period and its status changes to Frozen. You cannot perform any operations on the pay-per-use resources in the retention period.

If you do not pay the arrears after the retention period expires, the cluster service will be terminated and the data in the system will be permanently deleted.

Figure 1 Life cycle of an MRS cluster charged in pay-per-use mode

Avoiding and Handling Arrears

You need to top up your account in time if your account is in arrears.

Delete unnecessary MRS clusters to avoid unexpected fees.

On the management console, choose Billing & Costs > Bills. After entering the Billing Center, set quota warning on the Overview page. When the available quota is lower than the warning threshold, the system automatically sends an SMS message or email.

If your account is in arrears, top up your account in time.