Arrears

Arrears Reason

In pay-per-use mode, your account balance is insufficient.

Impact of Arrears

• Yearly/Monthly

  This is a pre-paid billing mode, so you can continue using yearly/monthly resources even if your account is in arrears.

• Pay-per-use

  If your account is insufficient to pay your amount, your account goes into arrears.

  1. However, your resources will not be stopped immediately; instead, they enter the grace period. You are still responsible for fees incurred during the grace period. You can view the charges on the Billing Center > Overview page and pay any past due balances as needed. Huawei Cloud will automatically deduct this amount when you top up.
  2. If you do not pay the arrears within the grace period, your resources will enter the retention period and become frozen. You cannot perform any operations on the pay-per-use resources during this period.
  3. If you do not bring your account balance current before the retention period ends, your resource will be released and the data cannot be restored.
  Figure 1 IoTDA instance lifecycle
  
  

  Both the grace period and retention period for Huawei Cloud International are 15 days.

Avoiding and Handling Arrears

If you are in arrears, top up your account in time. For details, see Top-up and Repayment..

Configure the Balance Alert function on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the threshold, the system automatically notifies you by SMS or email.

If your account is in arrears, top up your account in a timely manner.