- What's New
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User Guide
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FAQs
- How Is EG Billed?
- Why Did My Event Source Creation Fail?
- How Do I Configure a Security Group When Creating an Event Source?
- Why Did My Event Publishing Fail?
- Why Was the Target Not Triggered?
- Can I Push Custom Events to EG?
- How Do I Filter Events to Transmit to the Target?
- How Do I Transfer Custom Event Content to the Target?
- How Do I Obtain the SASL Certificate Address of a DMS for Kafka Instance?
- SDK Reference
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Arrears
When you use EG, your account goes into arrears if the balance is less than the bill to be settled. To continue using your resources, top up your account in time.
When your account is in arrears, you need to pay the outstanding amount within the specified period. For details, see Making Repayments (Postpaid Direct Customers).
Reasons
When the used resources exceed the package quota, you will be charged for the used resources on a pay-per-use basis. If your account balance is insufficient, outstanding bills are generated. For details, see Why Am I Getting Charged for My Pay-per-Use Products Even After I Purchased a Resource Package? to identify the reasons for the pay-per-use billing, select a correct resource package, or ensure that your account balance is sufficient.
Your account balance is insufficient to pay for the used resources on a pay-per-use basis, and you do not have any resource packages either.
Impact of Arrears
When your account is in arrears due to automatic fee deduction, the account status turns to arrears. EG will not stop immediately but enter the grace period. You are still responsible for expenditures generated during the grace period. You can view the charges on the Billing Center > Overview page and pay any past due balance as needed.
If you do not pay the arrears within the grace period, the resource enters the retention period and its status turns to Frozen. You cannot perform any operations on resources in the retention period.
If you do not pay the arrears within the retention period, your resources will be released after the retention period, and data will be lost, as shown in Figure 1.
NOTE:
Both the grace and retention periods are 15 days.
Avoiding and Handling Arrears
If you no longer use your EG resources, you can delete them to avoid unnecessary fee deduction.
You can configure the Balance Alert on the Billing Center > Overview page. You will receive a message and an email if the total amount of your account balance, cash coupons, and flexi-purchase coupons drops below the balance alert. If your account is in arrears, top up your account in time.
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