Arrears

Reasons

When the used resources exceed the package quota, you will be charged for the used resources on a pay-per-use basis. If your account balance is insufficient, outstanding bills are generated. For details, see Why Am I Getting Charged for My Pay-per-Use Products Even After I Purchased a Resource Package? to identify the reasons for the pay-per-use billing, select a correct resource package, or ensure that your account balance is sufficient.

Your account balance is insufficient to pay for the used resources on a pay-per-use basis, and you do not have any resource packages either.

Impact of Arrears

When your account is in arrears due to automatic fee deduction, the account status turns to arrears. EG will not stop immediately but enter the grace period. You are still responsible for expenditures generated during the grace period. You can view the charges on the Billing Center > Overview page and pay any past due balance as needed.

If you do not pay the arrears within the grace period, the resource enters the retention period and its status turns to Frozen. You cannot perform any operations on resources in the retention period.

If you do not pay the arrears within the retention period, your resources will be released after the retention period, and data will be lost, as shown in Figure 1.

Figure 1 Lifecycle of a pay-per-use EG resource

Both the grace and retention periods are 15 days.

Avoiding and Handling Arrears

If you no longer use your EG resources, you can delete them to avoid unnecessary fee deduction.

You can configure the Balance Alert on the Billing Center > Overview page. You will receive a message and an email if the total amount of your account balance, cash coupons, and flexi-purchase coupons drops below the balance alert. If your account is in arrears, top up your account in time.