Arrears

Arrears Reason

No package purchased, and the account balance is insufficient in the pay-per-use mode.

Arrears Impact

• Yearly/Monthly

  This is a prepaid billing mode, so you can continue using yearly/monthly DWS resources even if your account is in arrears. However, you cannot perform operations that require payments, such as purchasing DWS clusters, upgrading DWS specifications, and renewing orders.

• Discount packages: Arrears do not apply to clusters using discount packages. After the validity period expires, the billing mode automatically changes to pay-per-use.
• Pay-per-use

  If your account is insufficient to pay your amount due, your account goes into arrears, and pay-per-use load balancers enter the grace period. You are still responsible for expenditures generated during the grace period. To view the expenditures, choose Billing Center > Overview and pay any past due balance as needed.

  If you do not pay the arrears within the grace period, the resource enters the retention period and its status turns to Frozen. You cannot perform any operations on pay-per-use resources in the retention period.

  If you do not bring your account balance current before the retention period ends, the resource will be released and the data cannot be recovered.

  Figure 1 Lifecycle of pay-per-use DWS resources
  

Avoiding and Handling Arrears

For details about how to top up your account, see Topping Up an Account.

If data in OBS is no longer required, you can delete it to avoid additional expenditures.

Configure the Balance Alert function on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the threshold, the system automatically notifies you by SMS or email.

If your account is in arrears, top up your account in time. If the amount of resources you require is stable, you can purchase a resource package to reduce resource costs. For details, see Yearly/Monthly.